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Data Growth and the MSP: Best Practices for Profitably Delivering Data Protection
Quest Data Protection
10/30/2020 4:52:17 PM
Data growth is a major trend affecting organizations of all sizes, from small and medium-sized businesses (SMBs) to large enterprises. IDC’s Data Age 2025 Report: Digitization of the World from Edge to Core
predicts that data volumes will increase from 33 ZB in 2018 to 175 ZB by 2025. The firm also estimates that approximately half of the world’s data (49 percent) is already stored in the public cloud, and as data volumes rise over time, the amount of information stored in the cloud will continue to increase.

Managing this data growth is a top-of-mind issue for SMBs. In 2019, Techaisle surveyed small and medium sized firms to identify their top business issues, as well as pressing IT priorities and challenges. Respondents indicated that managing data growth is a top concern, outranking business continuity and data protection. The astronomical growth of information is making it difficult for all IT organizations, especially those inside SMBs, to handle data backup, protection, recovery and long-term retention. In response, many companies are turning to managed service providers (MSPs) for help.

128 Technology SASE Architecture
128 Technology
10/27/2020 7:05:01 PM
In its 2019 Hype Cycle for Enterprise Networking report, Gartner defines SASE (secure access service edge) — pronounced “sassy” — as an emerging market that combines elements of Software-defined Wide Area Network (SD-WAN) and network security into a single cloud-managed package. Gartner has labeled it “transformational”. 128 Technology has been SASE (or sassy) since Birth! 128 Technology recognized that security must be fully integrated into the network. 128 Technology Session Smart™ routers have built-in security capabilities that are inherent part of the architecture. In addition, service-based routing ensures that sessions are delivered based on identity and context to relevant parties based on real-time policies. This ensures that a modern cloud-centric digital business can provide secure access to users and devices anywhere.

Automating Firewall Virtualization is Easy
Corsa Security
10/26/2020 1:39:47 PM
Current firewall architectures are complicated, do not scale and lock you in. That’s why many look at virtualization to solve the issue just like it did for data centers and the cloud. But to make virtualization consumable, you need a turnkey platform that offers simple, automated virtualization of hardware firewalls and zero-touch network security operations. This whitepaper will explain how MSSPs can leverage this platform to offer a new firewall-as-a-service (FWaaS) that replaces their customers’ physical firewalls and begins the journey towards a complete secure access secure edge (SASE) architecture.

DELL EXPERT NETWORK CAN TURBOCHARGE YOUR MSP BUSINESS
Dell Expert Network
10/21/2020 4:23:02 PM
Learn how Dell’s MSP support program can help turbocharge your MSP business. The Dell Expert Network is a one-stop shop that makes business engagement easier and helps you better serve your small business customers.

Enhance Your Business Continuity Plan And Protect Your IT Facilities With Proactive Environment Monitoring From Room Alert
AVTECH
10/20/2020 1:24:41 PM
Business Continuity Plans are critical to protecting organizations against costly downtime and data loss. Data centers, server rooms, telecom closets and other IT facilities are particularly vulnerable to downtime caused by factors such as temperature, humidity, power loss and more. Learn why environment monitoring should be a key factor in your Business Continuity Plan, and how it can alert you to potential concerns such as high heat, water leaks, power loss and more before they cause downtime and data loss.

Moving to the Cloud
Sangoma
10/20/2020 11:13:14 AM
Businesses are increasingly compelled to look for effective ways to reduce telecommunication expenses due to the growing trend of workforce mobility and budgetary constraints. To reduce equipment implementation, maintenance costs, and expenditure on IT staff training, businesses are rapidly switching to cloud-based UCaaS platforms.

The Changing Customer Journey
Edify
10/14/2020 10:25:13 AM
The customer is as kingly as he’s ever been, armed with 24/7 access and the power to elevate or nearly erase a brand’s reputation with a few screen taps.

Brands must now push the boundaries of business communications to undreamed-of heights to create true customer delight. But first, brands must understand the customer journey. The new complex, connected customer journey demands that brands see the big picture and the trends while simultaneously zooming in to treat each customer as a unique individual.

Who are your customers? How do they choose to interact with you? And do those interactions go well, or not so much? The whole objective of customer service is truly to put ourselves in the customer's shoes and walk awhile. We’ve pulled together 8 ways to help you meet customers where they are, at every step of the journey. Find out how.

Accelerating File Transfers
FileCatalyst
9/21/2020 12:15:57 PM
The purpose of this white paper is to address key issues organizations encounter when using
legacy TCP-based file transfer tools. It will also outline several common file sharing methods,
and the issues inherent with each. FileCatalyst solutions are also outlined with details on how
they overcome issues surrounding slow file transfers.

This white paper concludes with unique scenarios that highlight the advantages of switching to
an accelerated file delivery system. It showcases FileCatalyst solutions and provides examples
of how companies will receive reliability, security, automation, and tracking when leveraging
FileCatalyst solutions.

Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service
Inference Solutions
8/27/2020 12:38:58 PM
Written By: DMG Consulting LLC <BR><BR>
Voice self-service has changed dramatically since voice response units (VRUs) first came on the scene in the early 1980’s. The self-service market has grown and expanded during the past 40 years, and it’s time for organizations to adopt the current generation of solutions as an important step in their digital transformation. The goal today is to provide a personalized and intelligent self-service experience cost effectively. It’s also important to deliver a consistent and high level of customer service regardless of the channel in which customers elect to interact. The most sophisticated self-service is provided by a relatively new IT sector called intelligent virtual agents (IVAs). IVAs use a natural language conversational approach, enhanced by machine learning and intelligent augmentation (IA), to deliver a personalized customer experience in any channel (voice, web, chat, instant messaging (IM)/short message service (SMS), email, etc.). The question is not whether you are ready to migrate from your existing self-service solutions to IVA-supported voice and digital self-service, but how quickly you can effectively adopt the new generation of AI-enabled self-service technology. Read this white paper to see where your organization currently stands in its self-service maturity evolution and the steps needed to make the transition to IVA successful.

Why You Need to Embrace Conversational AI for Customer Care
Inference Solutions
8/27/2020 12:36:44 PM
Written By: Joseph Williams, Analyst, BC Strategies<BR><BR>Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.

Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement.1 Eighty-four percent of respondent companies indicated they were investing in customer experience technologies in 2018. A quarter expect to have virtual chatbot technologies deployed by 2020. Overall, thirty percent expect by the same year to be using AI technologies to augment at least one of their primary sales processes.

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