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The GetWireless Advantage
GetWireless
1/16/2015 9:51:26 AM
GetWireless is a value-added distributor of cellular-based solutions. It prides itself on its experience, integrity, and knowledge, all of which the company says enables it to provide an unmatched level of customer service.

The company is heavily invested in the mobility and industrial marketplaces. Within the mobility space, their cellular data solutions address applications such as police car connectivity, fleet tracking, school bus safety, and taxi payment systems. Within the industrial space, their cellular data solutions address applications such as smart grid connectivity, automated meter reading, digital sign control, and commercial lighting.

Download today to learn more!

The Business Benefits of Better Sound
VXi
1/16/2015 9:50:19 AM
Better Agent/Customer Engagement = Happier Customers = More Sales

Running a successful contact center is challenging, to say the least. What can you do to keep customers satisfied? How do you hold on to your best agents? And of course, what can be done to increase revenue?

In a recent study testing noise canceling headsets, VXi headsets produced a significant improvement to each of these challenges. Overall average hold time fell 17 percent, while revenue per call showed a net increase of 21 percent compared to the control group.

VXi headsets are designed and engineered to deliver the best possible clarity and intelligibility, so every word on both sides of the conversation is both heard and understood.

Download now to learn more!

Homegrown M2M Platform
Vodafone
1/16/2015 9:48:02 AM
Enables Vodafone to Be More Responsive
The Vodafone Global M2M Platform enables users to quickly and efficiently change rate plans, provision SIMs, run reports, change settings, perform diagnostic queries, and more. It includes such features as location-based services, device management and a business rules engine, and Vodafone continues to add new features to expand on the platform’s core premise.


The key benefit to Vodafone’s Global M2M Platform is operational efficiency. Because they provide a global roaming SIM, with a single contract, single help desk, single network interface and single Web Interface and API set, they can allow a very small organization to operationally manage deploying devices to over 190 countries and provinces. It’s the build-once, deploy-anywhere model.

Download today to learn more!

Customer Focus: An Interview with Smart Metering Systems PLC
Stream
1/14/2015 3:19:19 PM
Smart Metering Systems PLC is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experience business. At the same time SMS introduced smart meter technology and data management services to its customer base, providing a valuable additional service at a very competitive price point.

In this Strategic Solutions Series, you will hear their success story.

Vodafone Helps to Keep Lively Subscribers Connected
Vodafone
1/14/2015 3:18:19 PM
Lively, a company which offers a solution to aide senior citizens to live independently, offers customers sensors which track movement and an emergency alert watch. The sensors measure movement and can be placed on a multitude of surfaces to provide remote parties visibility into the daily activities of the senior citizens. Additionally, the emergency alert watch deliv¬ers superior functionality in a more attractive form factor, which increases the use of such devices

Ensuring these solutions work and that the connectivity to support them is affordable, available, and reliable is of key importance. That’s why Lively chose Vodafone’s machine-to-machine technology.

Altair Semiconductor Addresses IoT with LTE-Specific Solutions
Altair Semiconductor
1/14/2015 3:17:06 PM
Altair Semiconductor, a chipset company that has been in business for a decade, offers LTE-only chipsets. This year the company aims to disrupt the M2M/IoT space with the introduction of an optimized LTE-only chipset. This second-generation LTE chipset, called FourGee-3800/6300, sets the industry benchmark for perfor¬mance/cost and power consumption.

Enghouse Interactive Tells Businesses to Get Ready for Polarised Customer Service
Enghouse Interactive
1/13/2015 11:19:49 AM
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a stark generational divide when it comes to consumers’ likes and dislikes in engaging with businesses and brands.

Tablets are Transforming Business Processes: Best Practices for Tablets in Your Business
Samsung Telecommunications America, LLC
1/12/2015 7:47:20 PM
The ways in which people live and work have changed dramatically over the past few years, and businesses that want to stay competitive must react and respond accordingly. With well over one-third of employees working from home or the road, organizations must find new ways to improve business processes and drive revenues from all areas of the organization.

A Frost & Sullivan survey of more than 1,000 IT decision-makers in the US and Europe revealed that in almost half of all companies, employees are using tablets for business purposes—and that number is expected to increase by more than 10% in the next two years.

In this white paper, Frost & Sullivan provides specific examples of how Manufacturing firms, healthcare organizations, retail businesses and transportation are deploying the devices to speed decision-making, improve the customer experience, staff appropriately, educate employees and partners, and maintain quality and regulatory control over all their products and services.

In this paper we discuss:

- The rise of tablets in the enterprise
- How tablets are transforming business processes
- Research on top reasons for providing mobile apps to employees
- Use-case studies from specific industries
- Choosing the right tablet for the task

5 Reasons Why Multi-Tenant Unified Communications Beats Multi-Instance
ThinkingPhones
1/9/2015 2:46:32 PM
We were recently asked for our thoughts on multi-tenancy vs. multi-instance architectures and which made better sense for cloud unified communications (UC) service deployment. You might wonder why anyone would care about this, as long as the services work. But the thing is, the multi-tenant vs. multi-instance debate uncovers fundamentally different approaches to delivering UC in the cloud.

6 Questions For a Prospective Cloud Service Provider
ThinkingPhones
1/9/2015 2:43:53 PM
In order to remain competitive in today’s global marketplace, organizations must constantly improve customer service, reduce IT overhead, and increase efficiency—frequently with fewer resources than before.

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