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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.

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Software-Defined WAN For Dummies
6/15/2015 3:00:03 PM
Get the facts and simplify your enterprise branch network

This easy-to-read book gives you a straight-forward introduction to Software-Defined Wide Area Networking (SD-WAN). Find our how to simplify your branch networking and cut bandwidth costs.

Download the eBook and learn
• The need for SD-WAN adoption for branch networking
• Benefits of migrating to a SD-WAN solution
• Top 10 considerations for SD-WAN deployment

Denwa Provides Simple, All-in-One UC Solutions
6/8/2015 11:08:04 AM
Every day customers are requiring more mobile solutions and more integration with applications.
Denwa is a unified communications company that delivers all-in-one solutions that are simple to buy and easy to use. INTERNET TELEPHONY recently spoke with Diego Ghione, Denwa Technology Corp.’s CEO, to learn more.

Telecom Testing & Monitoring TelcoAlert Ensures Businesses Can Answer the Call
6/8/2015 11:05:16 AM
Every business seems to have a tale to tell about how its phone service or IVR system failed, and no one at the organization was aware of the problem for hours. Such outages might seem like a blip in the grand scheme of things, but the fact is that even a 30-minute failure can add up to big losses for a business.

Omni-channel Callback Solutions a Today Way to Connect with Customers
Virtual Hold Technology
6/8/2015 11:02:14 AM
Your customers are everywhere, and they are busy people with a low tolerance for waiting and a desire for immediate gratification and personalized service. An omni-channel callback solution can help you meet, or even exceed, their expectations, while increasing customer loyalty and driving new revenues.

Leverage the Power of Top Performers to Drive Performance Improvement
JD Power
6/8/2015 10:57:48 AM
Without comparing your performance to a known level of excellence, it’s difficult to know how you are really doing and, thus, what you should be striving for. When you do understand what “excellence” looks like, however, you can target your shortfalls and make prudent business decisions to put your scarce resources to work in the most effective way possible. The result is better performance in less and at less cost.

How to Improve Your Net Promoter Score by Addressing Customer Effort
Virtual Hold Technology
6/8/2015 9:53:53 AM
Net Promoter Score, one of the most closely watched and enduring measures of customer satisfaction, provides a strong indicator of customer loyalty by assessing customer willingness to recommend a company and its products to others. But there’s another important metric businesses should consider as well: Customer Effort Score.

Real-Time Results: Intraday Automation Reduces Costs and Keeps Customers Coming Back
6/8/2015 9:14:03 AM
There’s a lot of talk in business circles lately about smart planet and smart city solutions.
Intradiem helps clients – and their customers – become smarter companies by enabling them to realize the immense value of providing exceptional customer experiences while improving productivity and decreasing operating expense.

8 Features Your Communications Solution Needs to Have
6/1/2015 5:00:43 PM
Staying competitive against larger enterprises is a tall order for a growing business. The solution? An end-to-end communications environment that meets complex business requirements, eliminates infrastructure complexity, and gives the business a solid IT-enabled competitive edge — at or below budget goals. And you’re not alone. 60% of growing businesses said they were interested in a full communications solution. This Solutions Guide highlights 8 key features you need to look for in your communications solution.

Fabric Connect Customer Research Report
5/26/2015 4:13:39 PM
This independent market research studied the impact Avaya’s networking technology, Fabric Connect (FC), has had on its customer base. It shows that all key performance indicators have been improved to some degree, but also that many common problems typically associated with running a network have actually been almost eradicated for some customers. These include an 11x faster implementation time, 100% improvement in outages due to human error and 2,553x quicker failover time.

The Hitchhiker’s Guide to the Software-Defined Data Center
5/26/2015 4:13:02 PM
The transition to a software-defined data center (SDDC) will be the most significant IT transformation since the Internet was born because it aims to bring together storage, computing and data networking. Implementing an SDDC has a profound impact on the network. This comprehensive guide from ZK Research follows the path from traditional data center to fully realized SDDC.

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