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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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A system of advanced, patient-centric healthcare
Infinite
8/25/2016 12:27:25 PM
The US healthcare market, one of the largest in the world, has led the way in innovation, with the discovery of new drugs and innovative delivery systems, as well as the development of high-precision procedures for diagnosis and effective treatment. The progress made, however, has come at a cost: a widening gulf between the medical system at large and the principal actor it is supposed to benefit the patient, who is faced with soaring costs and limited access to medical resources at both a doctor and hospital level. In response, we at Infinite are seeing a transformation shipping at this imbalance toward a more patient centered care model, which promises to reinstate the patient at the core of its endeavors by drastically redrawing the parameters and control of care.

This white paper provides information on the industry’s movement towards wellness and patient centered care which including:
• Infinite’s vision of what healthcare will look like in the next 10 years
• Patient engagement through Telemedicine
• Adoption of wearables
• Infinite’s approach to providing solutions that meet the needs of the evolving marketplace

The US Contact Center Decision-Makers' Guide 2016
LiveOps Cloud
8/25/2016 12:11:54 PM
In this 300-page, definitive analyst report, ContactBabel has surveyed more than 220 contact center professionals, and compiled comprehensive insight into the performance, operations, technology and HR aspects of US contact center operations – identifying six major pain points and providing specific solutions and statistical analysis for each.

SIP Client Engine For IP-Phones - Technology Developers
Media5 Corporation
8/24/2016 11:48:53 AM
This article provides relevant guidelines for IP-Phone vendors, looking to support the decision making process on what would be their preferred solution when deciding to enable SIP on their IP-Phone platforms.

In this guide we’ll discuss:

- SIP stack integration common challenges
- M5T SIP Client Engine advantages
- Key benefits for developers

Increasing Fleet Profitability with Telematics
Geotab
8/11/2016 9:52:52 AM
Fleet Savings Report COI vs. ROI

Do you want to run a more profitable fleet? Read this white paper to discover how to uncover potential savings in the areas of safety, fuel, maintenance, and productivity. By pursuing these savings opportunities, You can increase fleet efficiency and improve your bottom line.

What you will learn:

- What is the Cost of Ignoring (COI)?
- How is COI calculated?
- How to use the Fleet Savings Summary Report
- Four key opportunities for cost savings
- Importance of driver behavior management

Defining the Mobile Cloud
Mitel
8/10/2016 2:52:49 PM
The mobile enterprise is here. It’s a product of the intersection of mobile, cloud, and real-time technologies and it’s a major shift.

Mitel worked with Mobile Squared to survey more than 3500 people across carriers and businesses of every size to assess the state of the market.

• The influence of Millennials on the modern enterprise
• Why Cloud is at the heart of the mobile enterprise
• The role of real-time communications
• Cloud enterprise software and application-driven, device-optimized services

Download this report to learn how companies are responding to become Cloud-ready and mobile.

Opening Up Possibilities with Cloud Communications
Mitel
8/10/2016 2:51:53 PM
In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. The cloud is the source of the transformation. Read on to find out why some IT pros have embraced it and why some haven’t made the jump.

In this guide, we’ll discuss:

• Upgrade cycles and Moore’s law
• Planned (and unplanned) obsolescence
• Interoperability
• IT resource allocation
• The security element

Delivering a Digital Customer Experience for Today’s Mobile Consumer
Mitel
8/10/2016 2:51:06 PM
Consumers today expect to be able to interact with businesses through the medium of their choice, wherever they are.

You’ll learn:

• How to support businesses to be ready in a digital and mobile world
• The positive impact of a good digital customer experience
• Seven steps for helping businesses to create a successful digital customer experience.

Empower Your Customer Service Team to be Brand Advocates
Frost & Sullivan
8/10/2016 2:15:35 PM
Social customer service is no longer a luxury; it's a necessity. Consumer adoption of all forms of social media is at an all-time high but most companies are still using social media solely for outreach, missing a valuable opportunity for enhanced customer service. Social customer service is just as important to your brand as marketing and can be the key competitive differentiator in your business.

In this article you will discover:

- The business value of social customer service
- What makes the customer service the new marketing
- The right technologies to achieve exceptional customer service

Simplifying Security for Developers: 5 New Rules for Success
CENTRI
8/10/2016 11:38:34 AM
In order to take advantage of the latest digital business models, organizations need security that remains with their data and protects it no matter where it goes. Security needs to be transparent in solutions, without impacting the user experience. Organizations and developers need to define a resilient security architecture and deploy data-centric security technologies that support agility, speed, cost-effectiveness, and innovation in a highly connected world.

For developers of mobile, Cloud or IoT applications, finding the right strategy is not always easy. This white paper offers five new rules for developers to consider when choosing security for their applications with a strong focus on protecting the most valuable asset in the equation - the data.

Finding a True Cloud Contact Center – Top 5 Myths Dispelled
LiveOps Cloud
8/9/2016 9:59:57 AM
Cloud technology is one of the most misunderstood concepts of our time. Software as a service from the cloud has distinct advantages, but with all the market hype, it’s difficult to decipher between what is myth and what is reality.

This eBook delves into the top 5 myths around choosing a cloud-based contact center. It provides insight from key industry players including Gartner, Salesforce.com, IDC and Microsoft to expose the realities and latest trends, bringing clarity to your decision making process.

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