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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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A LoRaWan Public Network in Action
Stream
1/21/2016 1:12:11 PM
The media is overflowing with IoT predictions, specifications, and announcements about low-power wide area (LPWA) networks being deployed in many countries. These networks are primarily private networks supporting single tenant customers or standalone applications. Now public LPWA networks are being announced, but what are they doing? What value are they adding to the end consumer, and how are they delivering an ROI for the operator?

Clinical Trial Data Collection Firm ERT Taps Vodafone for M2M
Vodafone
1/21/2016 1:07:51 PM
Accurately remembering details after a period of time has passed can be challenging – even more so if you’re not feeling well. That’s why the electronic tracking and delivery of symptom improvement information by patients in pharmaceutical trials is so important. This process is dependent upon an available and reliable network that will get the information where it needs to go.

Addressing the Indirect Tax Challenges Facing Communications Providers
Avalara
1/20/2016 8:39:07 AM
Addressing the Indirect Tax Challenges Facing Communications Providers, an Aberdeen Group white paper brought to you by Avalara, outlines key obstacles communications service providers face in tax management. Many of these can be solved through indirect tax automation, streamlining processes and delivering measurable value to CSPs.

Cloud Opportunity: How to Sell the Cloud to Your Clients
Sherweb
1/20/2016 8:21:43 AM
The IT Landscape has been shifting a lot in recent years. For technology providers this means mastering the art of unlocking the potential of the cloud and presenting it to clients and prospects so that they understand and get excited about the new opportunities that the flexible and scalable cloud environment has to offer. Download this informative whitepaper today and learn how to package your offers, market yourself properly and sell the cloud to your clients. By building good offers and establishing yourself as a technology educator you will improve your chances of convincing your clients to move to the cloud.

2016 Customer Experience Trends Report
InMoment
1/19/2016 3:59:59 PM
2016 is a year of personalization, positivity and transparency for both brands and consumers. Get the 2016 CX Trends Report to see why. Download now.

2016: 11 Ways to Boost Agent Performance in 2016
CSI
1/15/2016 10:34:50 AM
Many contact center managers are looking to set and achieve goals for 2016. What new initiatives will you be setting in place to do just that? We’ve assembled 11 features you can use in your Workforce Optimization process to help reach your objectives.

Most of these methods involve empowering your agents to take part in the workforce optimization process itself. There are revolutionary methods of using webcam recording to help prevent smartphone abuse and improve agent behavior. Welcome to the year of the agent.

Application Assurance for the Borderless Enterprise
Netscout
1/14/2016 11:00:21 AM
Mobility has created a new breed of business, the borderless enterprise, giving way to a work-anywhere philosophy, increasing productivity, responsiveness, and efficiency.

In this Strategic Solutions Series your will learn how a cloud-based monitoring platform for the cloud, TruView Live, turns traditional data center IT into borderless IT, allowing it to truly support the borderless enterprise.

Cost and Benefit Comparison: Cloud vs. Premise vs. Hosted
Monet Software
1/12/2016 8:37:37 AM
People and technology are the lifeblood of every contact center. Technology, in particular, is the centralized hub around which agents gather the information they need to respond to customer calls, and managers create forecasts and schedules that improve customer experience and service.

Three delivery methods are available for contact center technologies: on-premise, hosted, or cloud-based
This White Paper by Monet Software details each delivery methods and its benefits.

Discover why Cloud solutions are gaining a larger percentage of the contact center industry.

Service KPIs: 18 Things to Consider
NewVoiceMedia
1/6/2016 10:21:33 AM
KPIs have many different names and can be either a framework for customer service success or a ball and chain which removes an agent and manager’s flexibility and creativity.

The most important aspect of a KPI though is that it should improve the service you deliver. So are you using the right ones and looking for the right data?

Download this whitepaper to find out:

o What KPIs you should be measuring
o How to use the data you have more effectively in driving improvements
o 18 considerations to help shape your KPI measurements

Guide to telephony for Salesforce and Desk.com
NewVoiceMedia
1/6/2016 10:19:15 AM
It is difficult for growing businesses today. Competition is fierce, banks are stingy and in poll after poll we see expanding businesses have to work harder than ever to achieve growth. In spite of this, there is a real opportunity for you to prosper: cloud telephony.
Using telephony that is seamlessly integrated with Salesforce Sales & Service Cloud as well as Desk.com you will:

o Improve connect rates by allowing agents to click-to-call or auto-dial your existing Salesforce contacts
o Improve service by providing screen-pops with contact and case details associated with incoming phone calls
o Increase service levels by using Salesforce data to dynamically route incoming calls to the most skilled person or team
o Improve quality and compliance by logging and recording calls
o Improve agent performance by allowing supervisors to monitor calls and coach agents
o Improve your overall service and support by monitoring and measuring agent and team productivity

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