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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.

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Leverage the Power of Top Performers to Drive Performance Improvement
JD Power
6/8/2015 10:57:48 AM
Without comparing your performance to a known level of excellence, it’s difficult to know how you are really doing and, thus, what you should be striving for. When you do understand what “excellence” looks like, however, you can target your shortfalls and make prudent business decisions to put your scarce resources to work in the most effective way possible. The result is better performance in less and at less cost.

How to Improve Your Net Promoter Score by Addressing Customer Effort
Virtual Hold Technology
6/8/2015 9:53:53 AM
Net Promoter Score, one of the most closely watched and enduring measures of customer satisfaction, provides a strong indicator of customer loyalty by assessing customer willingness to recommend a company and its products to others. But there’s another important metric businesses should consider as well: Customer Effort Score.

Real-Time Results: Intraday Automation Reduces Costs and Keeps Customers Coming Back
6/8/2015 9:14:03 AM
There’s a lot of talk in business circles lately about smart planet and smart city solutions.
Intradiem helps clients – and their customers – become smarter companies by enabling them to realize the immense value of providing exceptional customer experiences while improving productivity and decreasing operating expense.

8 Features Your Communications Solution Needs to Have
6/1/2015 5:00:43 PM
Staying competitive against larger enterprises is a tall order for a growing business. The solution? An end-to-end communications environment that meets complex business requirements, eliminates infrastructure complexity, and gives the business a solid IT-enabled competitive edge — at or below budget goals. And you’re not alone. 60% of growing businesses said they were interested in a full communications solution. This Solutions Guide highlights 8 key features you need to look for in your communications solution.

Fabric Connect Customer Research Report
5/26/2015 4:13:39 PM
This independent market research studied the impact Avaya’s networking technology, Fabric Connect (FC), has had on its customer base. It shows that all key performance indicators have been improved to some degree, but also that many common problems typically associated with running a network have actually been almost eradicated for some customers. These include an 11x faster implementation time, 100% improvement in outages due to human error and 2,553x quicker failover time.

The Hitchhiker’s Guide to the Software-Defined Data Center
5/26/2015 4:13:02 PM
The transition to a software-defined data center (SDDC) will be the most significant IT transformation since the Internet was born because it aims to bring together storage, computing and data networking. Implementing an SDDC has a profound impact on the network. This comprehensive guide from ZK Research follows the path from traditional data center to fully realized SDDC.

The Business of Speed
5/26/2015 4:12:17 PM
Almost all companies (98%) experience delays to changes and improvements to the business technology systems because they have to wait for suitable maintenance windows. It’s almost impossible for today’s networks built on 20- to 30-year-old protocols to run at today’s business speed — but that’s changing. The market is poised to turn the corner, move the main three roadblocks out of the way, and truly support the speed of business.

SDN Expectations
5/26/2015 4:11:06 PM
Software-defined networking (SDN) is a very hot topic. In Dynamic Markets’ comprehensive and quantitative 2015 survey, more than 1,400 IT professionals at large companies across 15 countries overwhelmingly (97%) expect SDN to solve at least one major network problem, including service configuration, application performance and network management, and almost all (94%) of IT professionals are at the very least currently researching SDN.

How Cloud and Mobile are Perfect Partners for UC
5/26/2015 4:03:55 PM
Communications solutions are at a tipping point today, thanks to the game-changing trends of mobile apps and cloud computing.
Until recently, growing businesses that deployed a new communications solution benefited mostly from integrating applications such as voice, presence, and IM. Employees loved the simplicity and the one-click transitions between media. CFOs reveled in the telecom savings from going all-IP. Enter private and public clouds, and managing a communications solution gets a whole lot easier. Add mobile apps and devices in the workplace, and suddenly it becomes radically more powerful and useful.

Seamless Engagement for Midsize Companies
5/26/2015 4:02:20 PM
How well connected are you, really? Growing businesses strive for consistent and constant communication between team members, business partners and customers, but feeling disconnected and neglected is a real problem. Explore how a rich, seamless environment, one that is flexible enough to allow everyone to engage where and when they need can enable effortless engagement and sacrifice nothing in the process.

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