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Encryption Implementation: Getting it Right the First Time
9/29/2016 10:55:48 AM
You’ve gone back and forth on encryption, its benefits and challenges, and you’ve made the decision: to keep your data truly safe, your organization needs encryption. So what now? You’ve got options available, but what is the best, safest way to implement encryption without disrupting your users’ workflow and effectiveness?

Download this whitepaper and how to design an encryption implementation strategy that will secure your organization’s data in the era of cloud and mobile devices in a way that is manageable, keeps complexity to a minimum, and limits impact on user productivity.

How to Stay Protected Against Ransomware
9/29/2016 10:54:42 AM
Ransomware threats like Cryptowall, TeslaCrypt, and Locky are on the rise, targeting organizations of all sizes. This paper explains how these attacks work, and why a large number of new infections continue to surface despite existing protective measures. It also provides practical short- and long-term steps that organizations should take to protect against them.

Exploits. Intercepted.
9/29/2016 10:53:41 AM
Exploits are one of the main techniques used by cybercriminals to spread malware. They take advantage of weaknesses in legitimate software products like Flash and Microsoft Office to infect computers for their criminal ends. A single exploit can be used by myriad separate pieces of malware, all with different payloads.

Read this paper to learn more about exploits and how to stop them. We’ll explore how exploits work, the exploit industry overall, what makes a good exploit in the eyes of the cybercriminals, and also how anti-exploit technology is a highly efficient and effective way to secure your organization against advanced and unknown threats.

Drive Business Transformation And Outcomes With IoT (Infographic)
9/20/2016 2:58:32 PM
As enterprises progress on their internet-of-things (IoT) journeys, they seek to radically transform and strengthen their businesses by turning real-time IoT data into insights, action, and, ultimately, business value. Learn how to drive digital transformation and real business outcomes with IoT solutions.

Live Insights from IoT Propels Outcome-Driven Business Transformation (Forrester Report)
9/20/2016 2:57:00 PM
Get the findings from a 2016 Forrester Consulting report that evaluates how enterprises are taking advantage of the Internet of Things, specifically how IoT fits into broader digital business transformation initiatives.

IoT and Digital Transformation: A Tale of Four Industries (IDC)
9/20/2016 2:55:24 PM
Organizations are transitioning at rapid speed from mass-market operating models to consumer-centric models. Download this industry-focused (healthcare, consumer products, manufacturing, and retail) white paper to learn why it’s critical to transform your business at its core to survive in today’s digital economy.

Beyond the Traditional Supply Chain (IDC)
9/20/2016 2:53:10 PM
Manufacturing supply chains are experiencing levels of change like never before. Significant shifts in consumer preferences and behaviors, along with the emergence of a whole new set of enabling technologies, are conspiring to create both massive opportunities and equally massive challenges. And, it comes as no surprise that supply chains are transforming themselves to meet these opportunities and challenges. Explore how to being your transformational journey.

CRM Success: Top Impacts to the Success of CRM Implementations
8/31/2016 11:45:33 AM
Customer relationships are complex. Today, more than ever before, implementations of these relationships touch larger lines of business and require multiple stakeholders of reviewers and approvers. Modern Customer Relationship Management (CRM) solutions are now layers of back-end connections and systems, growing exponentially in capabilities. As a result, the modern CRM system houses data and information that not only manages the day-to-day and forecasted operations of multiple departments, such as sales and marketing departments, but also produces metrics about the effectiveness of their initiatives.

Executive Guide: 4 Strategies to Improve First Call Resolution
8/30/2016 5:25:37 PM
First Call Resolution (FCR) is a key contact center metric that serves as a guidepost for gauging operational performance and improving customer satisfaction. But it’s also one of the most difficult to properly evaluate and improve. Learn proven strategies used by the world’s largest contact centers to increate FCR rates, reduce costs and improve customer satisfaction and loyalty.

Forrester Research: Good Alone, Better Together: Integrating Chat and Virtual Agents
8/30/2016 5:24:12 PM
In their quest to deliver an improved Web service experience, leading companies have turned to virtual assistants and live chat, deployed either standalone or side-by-side. But according to Forrester Research, companies are missing a huge opportunity by not fully integrating the two—considering those who have are realizing higher-than-average CSAT scores, increased sales and reduced operational costs. Learn how an integrated Web self-service approach can help you improve customer satisfaction and loyalty, while lowering costs.

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