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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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Four Key Points for Putting Customers First
MaritzCX
2/3/2016 9:21:04 AM
In a world where competitors can (and frequently do) copy products and undercut prices, deep, trusted customer relationships provide perhaps the only remaining competitive advantage that’s impossible to duplicate. But, of course, valuing customer relationships and creating them are two very different things.

Hearing is Believing Sennheiser Headsets Offer Premium Sound Quality
Sennheiser
2/3/2016 9:20:12 AM
Sennheiser is the world’s fastest growing headset manufacturer. It designs premium call center and office headsets, which are compatible with all major platforms, to organizations that range from small home offices all the way up to larger enterprise call centers. INTERNET TELEPHONY recently interviewed Tori Seliokas, channel manager CC&O at Sennheiser Electronic Corp., to learn more.

How to Immediately Improve Customer Satisfaction and Save Money
JD Power
2/3/2016 9:19:13 AM
Unfortunately, most organizations don’t get nearly enough out of their VoC programs and end up wasting their time and money, but there is hope.

The following tips provide fundamental insights that can help you maximize the effectiveness of your VoC program and help you identify your true strengths and weaknesses, understand what can be done operationally to improve, and which activities you should be prioritizing to drive profits.

Customer Experience Check-up: Injecting Omnichannel Engagement into Your Contact Center
InMoment
2/1/2016 9:31:39 AM
Poor customer experiences plague every business. They’re a symptom of many different business diseases. Some are preventable. Most are curable. Immunizations and remedies are available in the form of Voice of the Customer (VoC) programs, and they’re clinically proven to improve the health of your contact center.

Customer Experience Assessment for Contact Center Pros
InMoment
2/1/2016 9:30:45 AM
Discover how you stack up against your contact center peers when it comes to customer experience. Take our quick assessment, based on CCIQ’s latest Executive Report on the Customer Experience.

The Value Challenge: Proving the Worth of Your Customer Experience
InMoment
2/1/2016 9:29:20 AM
Your challenge is linking every little advantage gained from customer stories back to its effect on the bottom line. This workbook is designed to give you some working numbers based on results from other companies. The more you get your own numbers involved, the less hypothetical it will be.

Multichannel vs. Omnichannel
InMoment
2/1/2016 9:28:05 AM
Chock-full of valuable information, this white paper is designed to help your brand understand and implement an effective customer engagement strategy when moving into an omnichannel environment.

Night of the Living Prepared: A Contact Center Zombie Guide
InMoment
2/1/2016 9:27:02 AM
A zombie apocalypse is brewing. Multiple breeds of contact center zombies now roam your floors. To survive, you’ll need to be able to identify each strain and know where to aim your weapon.

Altair Semiconductor Explains Why It’s Uniquely Positioned for the Job
Altair Semiconductor
1/21/2016 1:17:51 PM
The Internet of Things is expected to change life as we know it – making our businesses, cities, and homes more efficient; our energy, industrial, and transportation systems safer; and our people healthier. But to enable IoT to meet its promise, and do no harm in the process, we need to make sure it is secure. Altair Semiconductor has designed its solutions with that in mind.

Why LTE is the Clear Winner in Terms of Cost, Quality, and Scale
Altair Semiconductor
1/21/2016 1:16:36 PM
If you follow the Internet of Things space, you may have noticed all the talk lately about low-power wide area networks. The argument from the LPWA crowd suggests that LTE is more than IoT needs, in terms of bandwidth and cost. Instead, LPWA proponents say, the world needs networks that are purpose-built for the IoT.

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