"As an innovative and progressive Tier 1 communications enabler based in the Channel Islands, JT Global was not afraid to consider new and innovative options to expand its wholesale service. While the option for a Cloud solution raised many questions for an operator with 130 years’ experience providing world-class products and solutions, it quickly became apparent that the ability to exploit new market opportunities rapidly, reliably and without disruption to the business was crucial. In this case study, the advantages of the DIGITALK Carrier Cloud to JT's business are outlined demonstrating the value that a Cloud solution can bring to leading wholesale termination providers."

Learn how to better manage an effective and efficient call center with a predictive dialer/call center solution from MDLsolutions.

Many mid-sized companies find themselves sacrificing either affordability or ease-of-use when selecting call center solutions. MDLsolutions has developed a software-based solution that is affordable, scalable and easy to install and maintain. The solution/predictive dialer is also feature-rich and comes with U.S.-based support.

Download this supplement to learn how MDLsolutions can get you on your way to a more productive call center.

For Enterprise organizations, utilization of software as a service (SaaS) applications means easier budgeting, faster deployment, and reduced risk. For cloud service providers and established on-premise software publishers, SaaS presents a new opportunity to give customers what they want—while ensuring recurring revenue streams and exploring new markets. The future of software delivery is clear. It’s the path to software monetization in the cloud that becomes foggy for both cloud service providers and established software publishers. While delivering software as a service opens many doors for software vendors, it also presents a new set of challenges. This paper explores the top six challenges software publishers are faced with, and presents a quick and easy way for SaaS providers to define their service catalogs, provision and control user access at the feature level, measure service usage for billing and business intelligence purposes, and instantly adapt their service catalog to embrace new and evolving market opportunities.

Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. Speech analytics can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates. This case study highlights how one ARM firm was able to leverage speech analytics to proactively reduce complaints and prepare for Consumer Financial Protection Bureau (CFPB) audits.

Scale-out storage technologies have rapidly gained popularity over the past several years, successfully crossing the chasm from niche technology to mainstream enterprise solution. As this shift occurs, an increasing number of enterprises are seeking to understand the advantages of the newer technology when it comes to the storage of exploding amounts of unstructured data.

Today’s enterprise faces a myriad of choices when selecting storage technologies. For a large and quickly growing segment of storage applications - those characterized by the need to reliably store large volumes of unstructured data - an increasing number of enterprises are turning to "scale-out" storage technologies.

Over the past ten years, enterprises have seen enormous gains in scalability, flexibility, and affordability as they migrated from proprietary, monolithic server architectures to architectures that are virtualized, open source, standardized, and commoditized.

Unfortunately, storage has not kept pace with computing. The proprietary, monolithic, shared- all, and scale-up solutions that dominate the storage industry today do not deliver the scalabil- ity, flexibility, and economics that modern datacenter and cloud computing environments need in a hyper-growth, virtualized, and increasingly cloud-based world. Red Hat Storage was created to address this gap.

Is your company struggling to keep up with unprecedented data growth? If so, you’re not alone. With the amount of data managed by enterprise datacenters expected to explode by a factor of 50 over the coming decade, CIOs now rank data growth as their top concern, and making sense of all that data as their top priority. Data appears to have officially taken center stage within the enterprise, and for good reason.

The Aberdeen Group surveyed 106 enterprises spanning various sectors to see how they are dealing with very high growth storage. In this report we look at each component of Hybrid Cloud Storage. As users of this new technology, they will be able to choose where to locate their data, on-premise with Scale-out NAS or in the Public Cloud.

Salesforce.com has helped make cloud computing a trusted way for companies to access world-class enterprise software functionality. Today, over 63,200 businesses have embraced this low cost, low-risk approach to software delivery and are reaping the benefits of CRM through world-class applications like Sales Cloud™ and Service Cloud™. This compelling case study explains how Salesforce.com is using the LiveOps Platform to run their Global Customer Support organization and how they’re able to deliver the best customer experience.

Maintaining communications with a workforce that is scattered the length and breadth of the country can be challenging at the best of times, but when those workers could potentially find themselves subject to physical violence, staying in regular contact is essential. This case study explains how LiveOps helps ADT improve security response times and increase guard welfare.