"As an innovative and progressive Tier 1 communications enabler based in the Channel Islands, JT Global was not afraid to consider new and innovative options to expand its wholesale service. While the option for a Cloud solution raised many questions for an operator with 130 years’ experience providing world-class products and solutions, it quickly became apparent that the ability to exploit new market opportunities rapidly, reliably and without disruption to the business was crucial. In this case study, the advantages of the DIGITALK Carrier Cloud to JT's business are outlined demonstrating the value that a Cloud solution can bring to leading wholesale termination providers."

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A constellation of business requirements places new demands on IT professionals. The rapid speed with which the corporate operating environment moves has been well documented. Messaging middleware has transformed the way applications communicate and exchange information. Application integration has brought about significant advantages; however it has also brought about a need to track intangible, transient digital assets – business transactions. As the IT complexity grows, compliance and integration needs have also evolved.

Since IBM released two versions of WebSphere MQ in close proximity to each other, it is important to understand how to best utilize the benefits of both versions and how to get them to work together with previous versions. This white paper will give you a better understanding of how to get them to all get along.

In the Overview white paper, we discussed the key highlights of multiple version support for WebSphere MQ 7.1 and 7.5. In this paper, we are going to go into more detail. Let’s review the meaning of coexistence multiple installatioon. The key component is that you can install multiple versions of WebSphere MQ on the same server at the same time. This is something that you could not do in the past.

WebSphere MQ was developed in the early 1990’s to fill a need in many applications for Asynchronous Application to Application Communication. This concept is still a primary requirement of many applications, including Service Oriented Architecture and Cloud computing. Much like email provides asynchronous communication between individuals, WebSphere MQ provided the ability for applications on disparate platforms to communicate easier than ever before, even across companies. Many applications were designed to leverage the wealth of data stored on legacy systems without needing to rewrite the interfaces to that data or to disperse it to multiple systems.

Over 95% of the Fortune 1000 companies use WebSphere MQ for their messaging system. In fact, it is the most popular system for messaging across multiple platforms (85% market share). This paper reviews and summarizes the highlights of the recent releases of IBM’s WebSphere MQ 7.1 and 7.5. It is the first in a series of papers around the current changes in WebSphere MQ.

DevOps is a hot topic right now, and for good reason. Today’s application environments have become far too complex to deploy and manage with silo teams and stand-alone tools. Instead, they require coordination and collaboration across virtually all silos, and this is typically accomplished with teams of senior specialists with skill sets spanning Development and Operations. Tools play a key role in DevOps, as the right tools can be a bridge supplying a “common language” across teams with diverse skillsets and “technology languages.”

The complexity of one management system per messaging infrastructure is too costly and when these infrastructures are interconnected, the management systems become ineffective. These firms require one place to monitor, visualize and analyze the status of applications and services shared across the enterprise environment. However, the skill set required to manage each middleware technology is often different and a single business flow can traverse multiple different transports and support teams. This makes unified monitoring of messages across the infrastructure and the ability to track them and rapidly identify and correct problems anywhere in that flow an essential element in improving service and reducing cost—perhaps, even a necessity for survival

For Enterprise organizations, utilization of software as a service (SaaS) applications means easier budgeting, faster deployment, and reduced risk. For cloud service providers and established on-premise software publishers, SaaS presents a new opportunity to give customers what they want—while ensuring recurring revenue streams and exploring new markets. The future of software delivery is clear. It’s the path to software monetization in the cloud that becomes foggy for both cloud service providers and established software publishers. While delivering software as a service opens many doors for software vendors, it also presents a new set of challenges. This paper explores the top six challenges software publishers are faced with, and presents a quick and easy way for SaaS providers to define their service catalogs, provision and control user access at the feature level, measure service usage for billing and business intelligence purposes, and instantly adapt their service catalog to embrace new and evolving market opportunities.

Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. Speech analytics can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates. This case study highlights how one ARM firm was able to leverage speech analytics to proactively reduce complaints and prepare for Consumer Financial Protection Bureau (CFPB) audits.