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White paper Title:

People Power: CGS Ensures Customer Support Agents Are Successfully Prepared


Company Name: CUSTOMER Magazine


Abstract:

Customer service means different things to different people. But, in the end, it’s about people – the people who are our customers, and the people we employ to serve them. Regardless of how we define service, it’s critically important for a contact center to recruit, hire, and train the right people, provide them with the training required to do their jobs well, engage them in their tasks, staff them in the correct numbers, and support and encourage them along the way.

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