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White paper Title:

Reduce Compliance Risk With Interaction Analytics


Company Name: Nuance


Abstract:

Today’s customer service expectations are more complex than ever before, requiring omnichannel experiences, personalization, contextual continuity, and speed. As if that’s not hard enough, contact centers also have to comply with often complicated or vague regulatory requirements that can make it harder to meet client needs without increasing compliance risk.

Interaction analytics can help. By leveraging these technologies, contact centers can add protections to reduce the risk of compliance violations , protecting both agents and businesses without compromising customer experience

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