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White paper Title:

The collaborative contact center: A disruptive approach to customer engagement


Company Name: RingCentral 2020


Abstract:

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?
High agent turnover rates and slow ramp-up times
Time-consuming sharing of information
Inability to access needed experts, reducing first-contact resolution

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