White paper Library -
Powered by TMCnet
 

Cable

WHITE PAPERS

White paper Title:

The Changing Customer Journey


Company Name: Edify


Abstract:

The customer is as kingly as he’s ever been, armed with 24/7 access and the power to elevate or nearly erase a brand’s reputation with a few screen taps.

Brands must now push the boundaries of business communications to undreamed-of heights to create true customer delight. But first, brands must understand the customer journey. The new complex, connected customer journey demands that brands see the big picture and the trends while simultaneously zooming in to treat each customer as a unique individual.

Who are your customers? How do they choose to interact with you? And do those interactions go well, or not so much? The whole objective of customer service is truly to put ourselves in the customer's shoes and walk awhile. We’ve pulled together 8 ways to help you meet customers where they are, at every step of the journey. Find out how.

 Please complete and submit this form to download the complete White paper.



First Name: *
Last Name: *
Job Title: *
Company: *
Address: *
Address2:  
City: *
State: *
Zip/Postal Code: *
Country: *
Work Phone: *
E-mail Address: *


NEW — Early white papers Notification
Check boxes if you would like to automatically receive related white papers on: