|
Plum Announces VoiceXL Call Enhancement for the Plum VoiceXML 2.x IVR Platform
BOSTON, April 13 /PRNewswire/ -- Plum Voice Portals, provider of advanced VoiceXML IVR platforms, gateways, as well as managed and hosted IVR systems, announced today the enhancement of their Plum VoiceXML 2.x IVR platform with the ability to optimize dialogue speed to best suit the pace of each individual caller.
The feature, called VoiceXL(TM), is an add-on software option that can be implemented for any voice application. The product monitors caller's responses to VoiceXML applications, noting the speed and accuracy of caller feedback, and adjusts voice playback (words per minute spoken) and/or voice content accordingly. This personalizes the VUI for every call to the application in real-time. VoiceXL(TM), created by Interactive Digital, is a patented solution.
The VoiceXL(TM) feature "promises a powerful and refreshingly simple path to gain IVR efficiency while delivering a markedly better self-service experience to customers," according to Maggie Klenke, call center industry luminary, founding partner of the Call Center School and former Vice President of TCS Management Group.
VoiceXL(TM) has a proven track record for improving IVR containment rates and reducing call duration. When configured for improved IVR containment, an increase of 1 - 5 percent of calls handled in the IVR can be expected. If shorter call durations are the goal, a 6 second savings on a 90 second script is typical. Enterprise users of the VoiceXL(TM) system have reported significant cost savings as a result. A top-three banking institution reports usage if the VoiceXL capability has produced over $500,000 in net savings to date.
About Plum Voice Portals:
Plum is a leading provider of enterprise-class, open standard products for Interactive Voice Response (IVR) and Computer Telephony (CT) solutions. Plum VoiceXML gateway software fully supports VXML 2.0, the popular public domain standard for automated telephony. Reliable, flexible, and easy-to-deploy Plum solutions integrate with all common telecom systems and databases while offering revolutionary price/performance.
For more information about Plum VoiceXML IVR, visit: http://www.plumvoiceportals.com/
For more information about complete enterprise IVR solutions, visit: http://www.plumvoiceportals.com/solutions/
About Interactive Digital:
Interactive Digital designs and develops software processes that provide a competitive edge for our clients. Our focus is on adaptive technologies that maximize the efficiency and effectiveness of voice applications. Our goal is to improve the profitability of our client organizations by providing them with a competitive edge via enhanced technologies. Users of our patented technologies include American Airlines, Delta Airlines, HSBC Bank USA and many other Fortune 500 companies.
Contact:
Matthew Ervin
800-995-7586
CONTACT: Matthew Ervin of Plum Voice Portals, 1-800-995-7586
Plum Voice Portals
Web site: http://www.plumvoiceportals.com/http://www.plumvoiceportals.com/solutions
[ Back To cable.tmcnet.com's Homepage ]
|