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J.D. Power ranks Verizon #1 in the East in 2018 U.S. Residential Internet Satisfaction StudyNEW YORK, Oct. 25, 2018 (GLOBE NEWSWIRE) -- Verizon’s Fios Internet services have earned J. D. Power’s highest ranking in customer satisfaction in the East region based on its latest annual study of providers. This is the sixth consecutive year Fios has topped the J.D. Power survey. The annual wireline study, now in its 17th year, evaluates residential customers’ experiences with Internet services in four geographical regions: East, South, North Central and West. The ISP study measures customer satisfaction across five factors: network performance and reliability; cost of service; billing; communication; and customer service. Conducted in 4 quarterly waves, these latest studies include experiences from 21,955 residential customers. Verizon scored the highest possible rating of “Among the Best” in each of the five factor categories. The Best Digital Experience Part of having the highest customer satisfaction means providing the best service and experience to customers whenever, wherever, and however they want. Through the highly-rated My Fios App (4.2 on Gogle Play and 4.5 on App Store) Verizon has made the Fios experience digital first with features like:
For more information about the 2018 U.S. wireline studies, visit: https://www.jdpower.com/business/resource/us-residential-internet-service-provider-customer-satisfaction-study. Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York City, generated $126 billion in 2017 revenues. The company operates America’s most reliable wireless network and the nation’s premier all-fiber network, and delivers integrated solutions to businesses worldwide. Its Oath subsidiary reaches people around the world with a dynamic house of media and technology brands. VERIZON'S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at www.verizon.com/about/news/. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/. Media contact: |