Suddenlink Communications, a leading provider of information, communication and entertainment demands, announced that it has fully deployed GENBAND’s (News - Alert) industry-leading C20 Converged Softswitch. GENBAND is a leading IP Infrastructure and service solutions developer and is considered to be the industry leader in providing service to the VoIP market via products such as softswitches, media gateways, session border controllers, media servers and application servers.

GENBAND’s C20 is the most widely-deployed softswitch in the industry. C20 softswitch provides Suddenlink’s Business Continuity and Disaster Recovery preparedness plan with a completely geographically-redundant solution, which can deliver ultra-high and available residential and business telephony services to Suddenlink’s subscribers across 18 states.

Suddenlink is the seventh largest cable operator in the U.S with more than 1.3 million residential customers and over thousands of commercial customers in the states of Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia and others. Its aim is to provide the customer with one call for support, one connection and one bill for TV, Internet, phone and other services, thereby simplifying their lives.

By completing a seamless conversion of the existing C20 core softswitches to geo-survivable configuration and by splitting switch equipment across multiple locations, Suddenlink enhanced its network capabilities. In case of a disaster, such as hurricane or fire that affects one location, the switch equipment at another location can seamlessly take over and enable the service to continue without affecting any active calls, or reducing the network’s existing capacity. GENBAND offered its Professional Services team to provide expert resources, tools and best practices required to transform networks to IP and assist operators in critical areas, including network planning, capacity optimization, network management, disaster planning and emergency recovery.

In a press release, the Senior Vice President and CTO of Suddenlink, Terry Cordova, said, “We have enjoyed considerable growth for our residential and business cable voice services over the past few years. To address this growth and also ensure we continue to offer reliable, best-in-class service, we selected GENBAND to deploy geographic redundancy capabilities so a disaster at any single facility would not impact our subscribers’ communication service. We have come to rely on GENBAND to deliver high-quality IP infrastructure and service solutions to help augment and enhance our own top-notch engineering teams and deliver unsurpassed reliability and scalability to our growing customer base.”