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Cable Technology Feature Article

December 01, 2010

Cox Communications Announces Cox Tech Solutions in CT and RI

By Deepika Mala, TMCnet Contributor

Cox Communications, a broadband communications and entertainment company, introduced Cox (News - Alert) Tech Solutions in Connecticut and Rhode Island to provide premium Cox technical support service for High Speed Internet customers.

The newly launched Cox Tech Solutions is a team of experienced technicians providing remote and in-home Cox technical support for home networking and peripheral equipment like computers, software and other electronic devices.

"Our customers are very interested in receiving advanced technical support from Cox, a company they already know and trust," said Doreen Studley, vice president of marketing for Cox New England, in a press release. "To address those customers, we've ensured our CTS (News - Alert) team members are experts in diagnosing and repairing problems with computers and related peripherals."

Via phone, remote log-in, or in-home visits, the customers can choose from different types of Cox technical support services. In addition, they also have the option of subscribing to a premium service, which includes:

  • Resolution of computer crashes and removal of viruses or spyware
  • Installing and configuring new PC applications or peripheral devices
  • Configuration or repair of home networking
  • Resolution of operating system or software error messages
  • Other PC-related issues

Unlimited phone and remote log-in premium technical support, as well as discounted in-home services will be available to all those customers who subscribe to the $14.99 monthly service plan. The plan covers the entire family, up to four computers. The subscription requires an initial home computer tune-up at a discounted cost of $99.99.

Cox PC Healthcheck, a free tool that provides an easy way for High Speed Internet customers to maintain optimal performance on their PCs, with quick access to advanced technical support if necessary is another aspect of the Cox Tech Solutions program.

In related news, CenturyLink Inc and Qwest (News - Alert) Communications, a provider of a fiber-optic network, have reached an agreement on wholesale conditions with Cox Communications.

Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Jaclyn Allard