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Cable Technology Feature Article

March 24, 2011

GLDS Enters Multi-Year Billing, Provisioning Agreement with Wave Broadband

By Anil Sharma, TMCnet Contributor

Great Lakes Data Systems, Inc. (GLDS), a provider of PC-based subscriber management and billing systems for the cable television industry, has entered into a long-term billing and provisioning agreement with Wave Broadband.

Wave Broadband has been serving its customers using GLDS’ WinCable subscriber management and billing system since 2003.

“We’ve been quite satisfied with the GLDS relationship,” said Wave Broadband’s COO Steve Friedman in a statement. 

“We’ve experienced significant company growth and GLDS has been a strong and cost-effective partner for us along the way,” he added. “ They’ve remained responsive to our needs and continue to provide support for our operational strategy.”  Friedman is also the chairman of the American Cable Association.

GLDS is equally as pleased with this new agreement, as Garrick Russell, president of GLDS, noted that the provider is happyt o have Wave Broadband’s “vote of confidence.”

“We value long-term relationships with our customers and look forward to many more years with Wave Broadband,” said Russel.

GLDS provides a combination of solutions to automate billing and service delivery for Wave Broadband's triple-play services. While Wave will continue to use WinCable for enterprise billing, service provisioning, customer self-care and other billing and payment processing solutions, according to the new agreement, Wave Broadband has added GLDS' workforce management solution WinForce, which will help deliver customer management tools to Wave Broadband's field technicians.

TMCnet in recently reported that Momentum, the premier provider of private label digital voice services and broadband management to cable operators and municipalities throughout the U.S., entered into a partnership relation with Great Lakes Data Systems, Inc. to provide OSS and billing integration.

Everything from order entry, to service updates including adding, suspending, restoring and, disconnecting modems is managed by the solution.

The operators, with the integration are allowed to manage all of their services directly from, the WinCable subscriber management and billing system, without requiring duplicate or triplicate data entry in multiple systems. Integration also aims to eliminate the need for disparate systems. The solution includes software to provision and manage services related to cable modem and voice deployments.

Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Carrie Schmelkin