Cable Technology Feature Article
Verizon Launches Next-Generation All-Fiber-Optic FiOS TV Service
By Rajani Baburajan, TMCnet Contributor
The company added more than 25 upgrades to FiOS (News - Alert) TV's advanced Interactive Media Guide after collecting customer feedback from its product development labs, field trials and social media forums.
“Customers are at the center of everything we do, and that includes how we develop our products and services,” said Eric Bruno, vice president of product management for Verizon, in a statement.
“We've found that FiOS TV isn't about passive video watching – it has evolved into an entertainment and information destination,” Bruno added. “Our new generation of FiOS TV is all about increased interactivity, ease of use, simplicity of design and high tech made easy.”
FiOS TV customers in the Buffalo, Syracuse and Albany, N.Y., areas, along with those in the Harrisburg region, are the first to get the new upgrades from Verizon. All other FiOS markets are scheduled to receive the upgrade during the coming months.
The advanced FiOS TV is created upon a long series of innovations, including Flex View and FiOS TV Online. These innovations extend FiOS TV beyond the home to the Internet and a range of mobile devices.
The company is offering free interactive applications including Facebook, Twitter, YouTube (News - Alert), Yelp, HSN Shop By Remote, TMZ and others. Its Media Manager allows customers to access personal photos, music and videos from their computers on their TVs. The In-Home Agent feature allows customers to use simple online tools to diagnose and resolve a range of service issues.
Recently, VocaLink, an international payments specialist, selected Verizon Business (News - Alert) to ensure that its services comply with international payment card industry data-security standards (PCI-DSS). Verizon will offer audit, management and implementation services to help VocaLink achieve and maintain PCI (News - Alert)-DSS certification.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Carrie Schmelkin