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Cable Technology Feature Article

May 02, 2011

ZCorum Announces Free Trials of TruVizion for First Fifteen Customers

By Rajani Baburajan, TMCnet Contributor

ZCorum, a provider of managed services and software for cable companies and other broadband service providers, announced it is offering a free, sixty-day trial of their TruVizion cable modem management system for the first fifteen customers.

Leveraging TruVizion, cable providers can troubleshoot individual end-user modem and EMTA issues. The application is designed to enable cable providers to track down and correct more problems affecting cable plant performance.

“When we developed TruVizion, an important requirement was that it be of value to multiple disciplines within the provider from CSRs and cable technicians, to engineers and plant managers,” said Scott Helms, vice president of Technology at ZCorum, in a statement.

“We’ve made it easy for a first-level support representative to see whether an issue is limited to the customer premise, or possibly affecting multiple customers. Plus, if it’s determined multiple customers are involved, it’s simple to compare up to 90 days of historical readings from nearby modems and to view historical stats in aggregate for all modems on a channel,” Helms added.

ZCorum offers broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics.

The company also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, e-mail, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets.

ZCorum recently announced the launch of an IPv6 Readiness Testing Service for independent ISPs. The service is designed to help broadband service providers evaluate their networks and create a plan for transitioning to IPv6.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein