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Cable Technology Feature Article

July 19, 2011

AT&T Releases U-verse Service & Support Tool App

By Jyothi Shanbhag, TMCnet Contributor

AT&T (News - Alert) has made it easier for AT&T U-verse customers by adding a new AT&T U-verse Service & Support Tool app, which gives them convenient access to self-support information and tools for their U-verse TV, U-verse High Speed Internet, U-verse Voice and email services, directly from their smartphone.

AT&T continues to expand the ways for U-verse TV customers to enjoy and control their U-verse services, from wherever they are. These include hit TV shows and integrated features available on U-verse TV, U-verse Mobile, U-verse Online and U-verse TV on Xbox360. AT&T U-verse Movies gives U-verse TV customers instant access to thousands of movies and new titles.

With the latest app, users can get up-to-date statuses of their U-verse services with a U-verse Service Check and it also delivers notifications on known service issues in their area. The app sends an email or text with updates on service resolution.

Users also get 30 step-by-step guides to address common questions, including images and tips. It also helps them to restart their U-verse TV receiver and residential gateway directly from their smartphone, even if they are not home.

"You can see it when using our interactive apps, managing your DVR remotely, or watching recorded TV shows on any TV in the home – AT&T U-verse is about making the entire experience simple and convenient, and that includes the customer service experience," said Jeff Weber (News - Alert), vice president of video services for AT&T Mobility and Consumer Markets. "With self-support apps on TV, online, and now on smartphones, we're a leader in delivering support tools and information in an innovative and seamless way for our subscribers."

U-verse customers can download the new U-verse Service & Support Tool app available at no extra charge and for smartphone availability and instructions on how to download the app, click here.  

Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.