Cable Technology Feature Article
EastLink Deploys Neural Technologies' MinotaurCloud to Protect Customers Against Fraud
By Rajani Baburajan, TMCnet Contributor
Neural Technologies, a provider of risk management solutions, has been selected by Eastlink, a provider of high speed Internet, digital TV and home phone products.
Eastlink selected MinotaurCloud’s risk management solution to protect it against the ever-increasing incidents of fraud.
The initial deployment of the solution will cover Eastlink’s fixed-line and cable service offerings that span several Canadian provinces.
The companies are expecting an expeditious implementation process so that Eastlink can quickly initiate the necessary fraud protections and begin to realize the corresponding business benefits. The risk management solution will provide fraud and revenue assurance protection through a low-cost, cloud-based solution deployment, according to company officials.
MinotaurCloud offers real -time online services from initial customer application through to network usage and bad debt management. The fully hosted IT solution offers organizations full control and visibility to the risks which threaten their business, all via a Web browser.
The Software –as- a- Service (SaaS (News - Alert)) model delivers several benefits such as rapid implementation, reduced resource requirement and reduced costs. The solution is powered by advanced analytical processes as well as predictive neural analytics, with full user control over data access, policy rules and reporting. MinotaurCloud's flexible configuration management enables organizations to customize the solution to their unique business requirements.
MinotaurCloud can be deployed without with minimal upfront investment, followed by a monthly subscription charge. There is no large license fee to pay or hardware to buy.
Eastlink selected MinotaurCloud after a rigorous selection process that confirmed the results and savings. The company found that Neural Technologies had both a proven product and operational experience to proactively help direct the project implementation.
The company also realized that MinotaurCloud delivers the flexibility and configurability that Eastlink required.
According to Ian Gebbett, CEO of Neural Technologies Americas region, “Our customers have consistently desired a solution where they are not dependent on the vendor to make changes according to their business needs. This inherent Minotaur capability allows customers control over their fraud configuration and allows them to very quickly adapt to the ever-changing telecommunications market conditions.”
Edited by Brooke Neuman