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Cable Technology Feature Article

July 27, 2011

ZCorum Announces Release of New Mobile App for Cable Modem Diagnostics at NCTC Show

By Calvin Azuri, TMCnet Contributor

ZCorum, provider of broadband Internet and communication solutions at the NCTC show, today has announced the availability of a new mobile client called TechVizion.

 “There’s a definite need among our customers for a convenient and cost-effective mobile diagnostics solution for their technicians in the field. A device like a DOCSIS Analyzer can easily cost $5,000 or more, which is significant even for bigger cable companies, especially considering the number of technicians they have and that analyzers need to be replaced every few years. Also, smaller providers can’t afford them, so their technicians often go without, or at best they’ll have a meter that provides very limited information,” said Scott Helms, ZCorum’s vice president of technology.

Scott Helms is confident that the company’s new TechVizion app offering can provide similar capabilities of a proprietary piece of test gear like a meter or DOCSIS analyzer in addition to providing several other services.

Helms said, “Besides being expensive and bulky, proprietary equipment can only retrieve data from the device it’s connected to, and can then only see what’s happening at that moment. With TechVizion, a technician with an android-based smartphone or iPhone can pull up any modem on the plant from any location and view current RF statistics for that modem, and even see stats for the upstream channel the modem is connected to, which can help determine if the problem is located in the home or elsewhere.”

The TechVizion app has been designed to work along with TruVizion, which is a web-based software from ZCorum capable of providing diagnostics and reporting for cable modems, CMTS and VoIP devices.

Highlighting an additional capability of TechVizion, which offers viewing of historical data, Helms said, “For any modem we display important historical data such as total flaps, codeword errors, and bandwidth transmitted over the last 24 hours. Plus, with a single touch you can chart the key RF stats for the modem over that timeframe. You can even overlay those charts with stats from the five modems that are closest geographically to compare readings and check for obvious trends or deviations.”

Arthur Skinner, vice president of Business Development & Sales at ZCorum and Helms will be demonstrating TechVizion in Booth # 211 at the NCTC Independent Show in San Francisco this week.

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.