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Cable Technology Feature Article

December 07, 2011

ZCorum Expands Cable Modem Status

By Raju Shanbhag, TMCnet Contributor

ZCorum has announced that the company is continuing its record of regular updates to its TruVizion and TechVizion applications.

With USB and Ethernet interfaces having the capacity to be viewed separately, the company has just added all device interfaces to the modem data they display, as well as their status. Additionally, they expanded their search criteria in the main application to include a search by billing ID.

Plus, ZCorum‘s mobile cable modem diagnostic app, ZCorum added the ability to search by customer address for users of TechVizion, the company stated in a press release. The company also has TechVizion, a mobile app that extends the power of TruVizion out into the field.

Scott Helms, ZCorum’s vice president of Technology, noted how vital modem status can be when trying to isolate issues that may be related to the customer premise equipment (CPE). “With the Ethernet and USB interfaces now separated, a support rep can view the internal status of those interfaces and immediately determine if there are red flags or errors for each. If there are problems, the appropriate measures can be taken to modify or replace an existing device.”

In the TruVizion and TechVizion applications, the search feature as an integral “hit or miss” component. The company’s service providers always appreciate any type of search feature that’s added to TruVizion or TechVizion.

Increased productivity starts, especially in a mobile interface with the ability to locate accounts within seconds without having to include several line items of data.

Recently, the company added a Voice Tab to its TechVizion app, a mobile app that provides current and historical cable modem diagnostics to technicians in the field. The new Voice Tab in TechVizion app features new diagnostic and call quality scores that help providers troubleshoot voice subscribers who are using an Embedded Multimedia Terminal Adapter (EMTA). The new app works in conjunction with the company’s popular Web-based diagnostic software.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Jennifer Russell