Cable Technology Feature Article
October 02, 2008
Alcatel-Lucent's Network Analyzer Boosts Service Quality
By Raju Shanbhag, TMCnet Contributor
Alcatel-Lucent’s (News - Alert) 5530 Network Analyzer has been enhanced to become an integrated testing solution for digital subscriber lines (DSL)-based broadband access networks and brought improved service quality to millions of Internet Protocol Television (IPTV (News - Alert)) and broadband subscribers worldwide.
Primarily, the enhancements offer two advantages including user support in crisis and increased stability and service quality. This is important since the performance level required from DSL rises with the launch of triple play services.
“The continued market traction of Alcatel-Lucent’s 5530 Network Analyzer confirms our long-standing leadership and innovation spirit in fixed broadband access,” said Luis Martinez Amago, president of Alcatel-Lucent’s fixed access activities, in a statement.
The 5530 Network Analyzer supports both Alcatel-Lucent and third party digital subscriber line access multiplexers. The dynamic line management (DLM) functionality is key for a successful delivery of qualitative IPTV services.
“Not only do we deliver the best-in-class network elements, but we are also the industry’s unmatched experts in the development of software-based solutions that help service providers manage their DSL infrastructure in such a way that service requirements can be met throughout all stages of the services’ roll-out,” Amago added.
Enhancements to 5530 Network Analyzer include a customer care interface that enables service providers to offer support to end-user’s issues, while the DLM sets DSL to work with their optimal parameters, resulting in an increase in stability and service quality.
Copper lines are pushed closer to their bit-rate limit as real-time services such as video and voice demand higher quality and greater stability. Lower quality loops can result in unstable DSL connections causing severe service degradation and customer churn. Since telecom operators can address the customer issues immediately, customer churn can be brought down.
The Network Analyzer has been introduced at more than 50 service providers including KPN, Telstra (News - Alert), SingTel, TNZ, Iceland Telecom, Algeria Telecom, Kazakhtelecom, Tunisie Telecom, and Shaanxi Telecom.
Cost is also a focus area for broadband players. The Network Analyzer enables cut in operational expenditure up to 70 percent by supporting more appropriate service rollout decisions, streamlined service delivery, improved service quality, reduced service downtime and faster problem resolution, the company said in a statement.
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Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.
Edited by Mae Kowalke