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Cable Technology Feature Article

October 09, 2008

Convergys Supports ZON TV Cabo's Rollout of Advanced Services

By Anuradha Shukla, TMCnet Contributor

Convergys (News - Alert) has announced an Infinys upgrade with ZON TV Cabo, a cable and satellite operator in Portugal. A team of Convergys specialists has been assigned to work on the upgrade project with ZON TV Cabo in Lisbon.
By upgrading its legacy system to Convergys Infinys Rating and Billing (IRB) version 3.0, ZON TV Cabo will be able to support its nationwide cable and satellite network, and triple play service offerings (combined voice, Internet, and TV services). The solution will also help the operator introduce new, innovative services planned for later this year.
João Aroeira Gonçalves, ZON TV Cabo Billing director stated that from the time they began working with Convergys, they found that its Infinys rating and billing engine helped them support their drive to become more customer-focused, while improving the evolution of their product line.
Upgrading to the latest version of Infinys Rating and Billing will enable ZON TV Cabo to introduce new services such as Mobile Telephony and High Definition TV more rapidly.
Noting that ZON TV Cabo has a keen understanding of its market and an exciting product strategy, Riki Allon, senior vice president and general manager of the Europe, Middle East, and Africa (EMEA) region at Convergys explained that their solution is a close fit with their business model, and Infinys Rating and Billing 3.0’s sophisticated functionality will enable the company to effectively leverage future opportunities in the highly competitive Portuguese market.
Convergys’ Infinys Series 3 solution is an expanded end-to-end customer-centric customer care and business support system (BSS), which delivers innovative support of convergent services - regardless of service channel or payment method. The solution is built on a component-based architecture that provides supreme flexibility, investment protection, and support.
Infinys enables Convergys clients to rapidly innovate their bundling of voice, data, video, and content for their residential and business customers.
Convergys Corporation is a provider of relationship management solutions. Last month, the company announced that a top health care provider renewed and expanded its existing contract for Convergys’ relationship management solutions for another 30 months.

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Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Mae Kowalke