Integrated BroadBand Services (IBBS (News - Alert)), a provider of customer service, software and network management to broadband network operators, announced that it has joined the Cisco Technology Developer Program as part of the program's network and service management in the broadband access and IP services solution category.

 

IBBS also announced the completion of interoperability testing of company’s Broadband Explorer (News - Alert) (BBX) 4.5 with Cisco Broadband Access Center (BAC) for Cable.

 

The Cisco (News - Alert) Technology Developer Program facilitates Cisco to join third-party developers of hardware and software, in order to deliver tested interoperable solutions to joint customers. The program’s members will have to undergo interoperability testing, which is based on criteria that is set forth by Cisco.

 

Both Cisco and Developer Program members work together to provide consistent levels of service and support for interoperable applications to the customers – by having direct access to each organization’s technical support facilities, thereby providing timely and satisfactory call resolution. The program also ensures that members’ products and technologies adhere to strict standards, and as well offer exciting new capabilities for Cisco joint customers.

 

Cisco’s interoperability testing is specially designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.

 

IBBS's Broadband Explorer (BBX) 4.5, which successfully completed interoperability testing with Cisco Broadband Access Center (BAC) for Cable, is the company’s BBX solution that is designed specifically to facilitate broadband operators.

 

According to Cisco, the Cisco Broadband Access Center (BAC) is a distributed, scalable, high performance, subscriber-device-management application that facilitates automated flow-through provisioning of subscriber services. The BAC for Cable product is a high-speed provisioning application that provides a simple and easy way to deploy high-speed data and PacketCable voice technology services.

 

Released last month, the BBX 4.5 helps operators to offer enhanced customer service and also helps technical support representatives to analyze problems and trends quickly. Some of the augmented and diagnostic features of BBX 4.5 include that it supports faster troubleshooting; offers mean opinion scoring (MOS) capabilities to facilitate operators to identify quality of service (QoS) issues; delivers new QOS reporting; and other tools that enables customer service personnel to remotely upgrade end-subscriber firmware versions.

 

Atlanta, Georgia-based Integrated BroadBand Services (IBBS) enables triple-play through wired and wireless networks.