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Cable Technology Feature Article

April 06, 2009

Acumen Unveils "Cable in the Cloud" Program

By Shamila Janakiraman, TMCnet Contributor

Acumen Solutions has announced the availability of its Cable in the Cloud program for the cable industry which will leverage software-as-a-service or cloud computing for Sales and Service business support systems.

Acumen Solutions provides cloud computing, billing and order system solutions required by the cable and Media industries. The company provides knowledgeable resources to enterprises considering cloud computing and offers solutions for Customer Relationship Management, Data Center Solutions, Performance Management and Systems Integration.

Cable and MSO companies will be able to deploy customized applications which will help improve methods of selling and servicing business and residential customers.

The Cable in the Cloud program helps optimize sales, marketing and CRM operations besides improving customer service and reducing cost of sales.

Acumen Solutions integrates Salesforce CRM with legacy sales, billing (i.e. Convergys, Amdocs (News - Alert), CSG), OSS and other key enterprise systems and deploys Web-based e-commerce systems. It has also completed enterprise-class cloud computing projects at major cable companies in the United States.

“Our company is committed to providing our customers with the highest-quality, customer service experience. Thanks to Acumen Solutions, we have been able to deliver improved customer satisfaction by reinventing our contact center support systems in the cloud,” said RCN (News - Alert) Senior Vice President, Customer Care & President, Business Services, PK Ramani.

“Acumen Solutions is a leader in delivering this type of thought-leadership and high quality project results. They really understand the cable and telecommunications industry and are unmatched at optimizing our business systems using state-of-the-art applications.”

In order to enhance customer service, the Cable in the Cloud program offers consolidated customer views by location. It takes care of case management tracking and agent desktop support system integration with call routing and telephony platform for account or case screen pops and offers key operational reports.

Brian O’Rourke, Cable/MSO Practice Managing Director, Acumen Solutions pointed out that cable companies are investing heavily in business services as a growth engine and striving to improve customer service for both residential and business customers. Many companies are launching support systems in the cloud and integrating these applications with on-premise systems.


Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Stefania Viscusi