Cable Technology Feature Article
May 12, 2009
Cox Launches Caller ID to TV in Rhode Island
By Divya Narain, TMCnet Contributor
Georgia-based Cox Communications will reportedly unveil Caller ID to the TV on May 18 in Rhode Island. Customers can use the service to identify incoming callers without missing a second of their favorite shows. Caller ID to the TV is a new feature that has been added to Cox’s (News - Alert) interactive television (iTV), a platform that bundles up phone, Internet and TV. Among other features of the iTV platform are Call History, iTV Weather, iTV Games, iTV Remote, News Zone, Sports Zone, Kids Zone.
"Caller ID to the TV is an example of our commitment to the continued evolution and convergence of our communications platforms," said Doreen Studley, vice president of marketing for Cox Communications. "Our customers prefer to bundle voice, Internet and video services from one trusted provider. More importantly, they want these services to work together to enhance their lives."
"The ability to link phone features directly to the TV makes the phone/video bundle more attractive to customers," commented Matt Davis, a research director at IDC (News - Alert), a global market intelligence firm. "As service platforms and technologies continue to integrate, customers will gravitate more towards one trusted provider to manage all their communications services."
According to a TMCnet report, Cox has also unveiled VoiceManager, a feature-rich telephony platform that integrates the desktop phone, PC and wireless devices
Cox has become the first cable operator in Rhode Island to offer the Caller ID to the TV service. All customers who subscribe to both Cox Digital Telephone with Caller ID and Cox Digital Cable will be able to avail the service at no additional cost. Cox is planning to expand the service to several other markets in the months to come.
Cox Communications is a multi-service broadband communications and entertainment company that boasts over 6.2 million total residential and commercial customers. It is not only the third-largest cable television company in the United States, but also the eight largest phone company in the country.
Divya Narain is a contributing editor for TMCnet. To read more of Divya’s articles, please visit her columnist page.
Edited by Jessica Kostek