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Cable Technology Feature Article

March 10, 2010

Cablevision du Nord Selects Mixed Signals' Sentry and Medius for Digital Video Monitoring

By Hans Lewis, TMCnet Contributor

In order to ensure that Canadian cable television subscribers enjoy the best possible viewing experience, Mixed Signals’ Sentry and Medius digital content monitoring solutions are being used by Cablevision du Nord, which is a Canadian cable television operator based in Québec.
Mixed Signals is the leading provider of digital content monitoring solutions, Cablevision is the largest cable operator in the Abitibi-Témiscamingue region of Québec, providing cable television and high speed Internet to tens of thousands of subscribers in 50 municipalities throughout the province. Cablevision is the latest cable operator to deploy Sentry, joining nine of the top 10 U.S. operators and three of the top five Canadian operators.
John Colton, GM for Cablevision du Nord said, “To deliver the best possible viewing experience for our subscribers, we knew we needed to keep a closer eye on our video network and proactively spot any errors. Mixed Signals’ monitoring tools enable us to effectively catch and repair errors in our network before they affect our subscribers, allowing us to offer the best quality of experience to our customers.”
Mr. Eric Conley, CEO of Mixed Signals said, “Cablevision du Nord has proven its dedication to ensuring the highest possible quality of experience to its customers by using Mixed Signals to monitor its video network. Sentry’s ability to proactively detect errors before they affect the subscriber is second to none and provides Cablevision du Nord with the tools they need to keep their subscribers loyal and happy.”
Cablevision chose Mixed Signals Sentry for its ability to comprehensively monitor their digital video network and catch any potential service-affecting issues. Sentry’s unique ability to identify and diagnose errors enables Cablevision to quickly repair errors, thus ensuring viewers enjoy an optimal Quality of Experience (QoE) and service uptime. Sentry utilizes advanced deep packet inspection technologies to continually dive deep into all the video programs flowing through a network to spot problems at the IP and MPEG layers, leaving no error undetected. Sentry’s ability to detect and localize errors quickly, also enables service providers to significantly reduce their operational expenses as technicians can immediately make repairs, rather than spending time tracking down the root cause of errors.
Cablevision has installed Sentry in its headend in Val-d’Or, Québec where it monitors their entire digital programming line-up, including all high definition (HD) and standard definition (SD) programs. Cablevision will expand its deployments of Sentry, with the next installation planned for its headend in Rouyn-Noranda, Québec.
In combination with Sentry, Cablevision is also using Mixed Signals’ Medius remote monitoring and management system to communicate with all the Sentrys from a central location. Sentry and Medius together provide operators with the industry’s most integrated, comprehensive and network-wide solution for ensuring an optimal QoE for their subscribers.
Read here about how Eden Prairie-based Video Guidance, a video conferencing company in the Upper Midwest, has teamed-up with HickoryTech’s Enventis (News - Alert) and SOCRATES to take visual communications to an “unprecedented” new level.

Hans Lewis is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Erin Harrison