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Cable Technology Feature Article

April 22, 2010

Verizon's MyVerizon.com Web Portal Gets a New Look, Enhanced User Interface

By Jayashree Adkoli, TMCnet Contributor

Verizon Communications Inc. announced that it has redesigned as well as simplified its 'MyVerizon.com' web portal, which now combines account-management capabilities with Verizon (News - Alert) Internet-provided services like e-mail, tools and online entertainment - all in a single location.

Company officials said in a press release that the new Web portal is not only streamlined, but also features a totally different design that represents companies commitment to the growing needs of its customers by offering user-friendly features.

In addition, the new portal has combined company's two separate sites -- Verizon Central at Verizon.net and MyVerizon.com, in order to eliminate the need for customers to use two separate usernames and passwords and also to avoid toggling between two sites.

''My Verizon' is now the single best destination for our residential customers to interact with Verizon online,' said Mike Ritter, chief marketing officer for consumer wireline and business services, Verizon. ''My Verizon' allows our customers to get more work done with Verizon, stay connected to manage all of their home services, and enjoy entertainment options either through their broadband connection or their FiOS (News - Alert) TV service. In short, it is a significant step forward in our efforts to become more of an online company and deliver a world-class interactive service experience to our customers.'

On the new Web portal, Verizon customers can now have access to all services and features in one place, but can also view or pay a bill and access account-management tools. In addition, the customers can also learn about services and how to use them, schedule technician support, and gain access to tutorials and frequently asked questions as well as access to community forums where customers can learn from each other, with the new portal.

Furthermore, Verizon customers can also manage parental control features, add or change Verizon services, stay connected with one message center that combines customer e-mail, voice mail and call logs from the home phone in one place, with the new web portal.

Verizon's new 'MyVerizon.com' web portal also features one unified calendar and personal contacts list, quick access to favorite sites like Facebook (News - Alert) and eBay, and Verizon Perks, special benefits and offers just for Verizon customers.

Customers can also watch latest TV content online from anywhere; program a FiOS TV digital video recorder; bookmark video on-demand for future viewing, and order pay-per-view remotely.

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Marisa Torrieri