Powered by TMCnet
| More

Cable Technology Feature Article

July 20, 2010

Videotron Undergoing Business Transformation; Extends Relationship with NetCracker for TOMS Software and Services

By Madhubanti Rudra, TMCnet Contributor

Videotron (News - Alert) Ltd. a subsidiary of Quebecor Media, is better known for being the primary cable operator for Canada’s Quebec Province. The company boasts a large clientele comprised of over 1.7 million business and residential customers. In addition to cable broadcasting, this integrated communications company is also engaged in interactive multimedia development, Internet access services, cable telephony, and wireless telephone services.

The company is currently undergoing a business transformation, and as a part of this process, Videotron seeks to accelerate the rollout of bundled service offerings and achieve higher levels of operational efficiency. This required the company to include additional TOMS (Telecom Operations and Management Solutions) software and services to its suits of offerings. Videotron has chosen NetCracker (News - Alert) Technologies as its partner to execute this expansion plan. Under the agreement, NetCracker will be providing TOMS Software and Services to help Videotron enhance operational efficiencies and roll out customized services.

NetCracker Technology, a subsidiary of NEC Corporation, is the leading provider of Telecom Operations and Management Systems to Communications Service Providers worldwide.

For Videotron and NetCracker this is not the first time partnership---the two companies have already partnered in the past on a highly successful implementation project and this new expansion of software and services is only the extension of past alliance.

The companies informed that expanded scope of the relationship fully leverages NetCracker’s comprehensive TOMS offerings as well as skilled resources and best practices in delivery, implementation, maintenance, and support.

“NetCracker and Videotron have a proven track record for successfully working together, meeting deadlines, and mapping to budget. NetCracker’s onsite team at Videotron has become a true extension of Videotron’s internal resources,” Andrew Feinberg, President and CEO of NetCracker, observed.

The past success of the partnership between the two companies has encouraged the top management of Videtron to renew its relationship with NetCracker.

Michel Allard, Videotron’s VP Technology Development, is particularly pleased with the success of the alliance.  The accomplishments by the joint Videotron–NetCracker project team has influenced the company’s decision makers to expand the scope of the project.

“By consolidating existing legacy systems through this OSS transformation, Videotron has gained the flexibility it requires to roll out and support new services and new offerings — including quad-play bundles. The expanded relationship will better enable us to future proof our product lines and offer customers the next generation of communication services,” Mr. Allard, said.

Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny