Cable Technology Feature Article
Suddenlink Enables All of Its Broadband Technicians and Installers to Attain SCTE Certification
By Nathesh, TMCnet Contributor
U.S.-Based Cable Operator Suddenlink Communications has claimed that it is the first major cable operator to enable its entire broadband tech force to attain SCTE certification.
Suddenlink had launched the ‘Careerlink’ professional development program to assist its technical workforce to attain SCTE certifications by helping boost its knowledge and skills. This milestone of their entire workforce achieving SCTE certification is considered as an acknowledgement of that program. Ever since it was unveiled in 2008, Careerlink has helped more than 1,500 Suddenlink engineers and other field personnel earn more than 3,000 SCTE certifications, for an average of more than 125 certifications per month.
Specifically, between the end of 2008 and 2009 – the first full calendar year with Careerlink in place – Suddenlink realized a 10 percent reduction in repeat service calls and a four percent reduction in customer churn.
According to officials, SCTE’s certification programs are designed to confirm skill levels for professionals involved in all areas of cable network technology.
Jerry Kent, Suddenlink’s Chairman and CEO has commented that the effects of SCTE certification and their Careerlink program have been felt throughout the organization. They made this investment because they knew that enhancing the knowledge and skills of their workforce leads to greater customer satisfaction and improved operating results. They have every intention of continuing this initiative and introducing similar development programs for other members of their workforce.
Mark Dzuban, president and CEO of SCTE has applauded Suddenlink, as they are the first major MSO to achieve this milestone. Suddenlink’s Careerlink program is a template for how cable system operators can use SCTE certification resources to help ensure that their employees are prepared to provide the best possible customer experience.
Nathesh is a contributing editor for TMCnet. To read more of Nathesh's articles, please visit his columnist page.
Edited by Juliana Kenny