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Cable Technology Feature Article

August 13, 2010

Broadstripe Challenge Covers DVR, HD Services and Premium Channels

By Anuradha Shukla, TMCnet Contributor

In recent years Web services have become quite popular. These days wireless companies offers guarantee for different types of seamless service (video, voice and data) to satisfy customers. Web services allow easier development and integration of business applications and the service level guarantee offers the consumers to avail the service they pay for at an assured level of quality.

Broadstripe, a cable, internet and phone provider serving communities in Michigan, Oregon, Maryland and Washington — today announced that the Broadstripe Challenge, the company's recently launched total satisfaction guarantee, will now cover Digital Video Recorder (DVR), High-definition (HD) services and premium channels.

Broadstripe Challenge had been launched in May this year. It invites customers to take advantage of the company's 60-day, money-back guarantee and test the service. If total satisfaction is not met, Broadstripe will pay for the subscriber to restore service with their old provider.  

Tony Lent, chief commercial officer at Broadstripe said that there was an overwhelming response to the launch of the Broadstripe Challenge, so they took the industry's best money-back guarantee and made it better. The company is confident that its customers will experience a full level of satisfaction and they remain committed to providing them with the best overall value in in-home communications and entertainment.

New customers have 60 days to experience a wide range of Broadstripe packages, including both bundled and individual services, such as digital cable, high-speed internet, home phone, home wire service, premium channels and a variety of channel tiers, including Broadstripe's all-new Hispanic and Sports Tiers.

If the subscriber is dissatisfied with his/her experience, he/she will have the opportunity to cancel the service and receive a full refund in the amount of the cost of the service, and Broadstripe will cover the cost of reactivation with the customer's former cable provider.

The Broadstripe Challenge also affords existing Broadstripe subscribers the opportunity to try services they might not have. The offer applies to any new services added by existing customers, including premium channels such as, HBO and Cinemax, in addition to HD and DVR services.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Patrick Barnard