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Date Title Presenters Sponsor
Wednesday,
February 10, 2016
2:00 PM ET
11:00 AM PT

Masergy:
Best Practices for Migrating to Cloud UC

Dean Manzoori, Masergy |
Kristy Thomas, Masergy |
Peter Bernstein, TMCnet
Tuesday,
February 23, 2016
2:00 PM ET
11:00 AM PT

Support.com:
From Product Fixes to Customer Success – The Key is Connected Support

Astrid Dando, Upclick |
Damien Howley, Customer Success |
Carl Ford, Crossfire Media
Thursday,
February 25, 2016
2:00 PM ET
11:00 AM PT

CaféX Communications:
Improve Call Center Agent Performance with Real-Time Coaching & Remote Collaboration

Kris Hopkins, CaféX Communications |
Lorin Sutton, CaféX Communications |
Stefania Viscusi, TMCnet
Wednesday,
March 09, 2016
1:00 PM ET
10:00 AM PT

Spoken Communications:
Reinventing your IVR to control costs and delight customers

Jeff Dworkin, Ghostpoint Consulting |
Jeff Gove, The Neat Company |
Charlie Anderson, Spoken Communications |
Stefania Viscusi, TMCnet
Wednesday,
March 30, 2016
1:00 PM ET
10:00 AM PT

Jacada:
Increasing Call Volume Could be a GOOD Thing! THE SOLUTION FOR ABANDONMENT IS IN YOUR CALL CENTER

David Holmes, Jacada |
Stefania Viscusi, TMCnet
 

ARCHIVE

Title Sponsor
CCH® SureTax®, Wolters Kluwer, The Commpliance Group, BluLogix:
Communications Tax: 3 Critical Steps to Entering Communications Markets in Compliance
Systech Corporation:
IoT in Minutes
Verizon, Alcatel-Lucent:
The Art of Smart City Solutions
Altair Semiconductor:
LTE for IoT