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Date	Title	Presenters	Sponsor
Friday, May 18, 2012 11:00 AM ET 8:00 AM PT Register Now	SevOne: How to Ensure IT Performance While Migrating to IPv6	Pete Cruz, Sevone \| Peter Bernstein, TMCnet
Tuesday, May 22, 2012 1:00 PM ET 10:00 AM PT Register Now	Patton, 3CX: Complete Turn-Key IP PBX Solutions	Ramon Felder, Patton-Inalp Networks AG \| Tyler Delin, Patton Electronics Co. \| Brian Conway, 3CX \| Juliana Kenny, TMCnet
Tuesday, May 22, 2012 2:00 PM ET 11:00 AM PT Register Now	VHT: Surviving Self-Service Dead Ends: Building Customer Loyalty with a Multichannel Conversation Strategy	Eric Camulli, VHT® \| Stefania Viscusi, TMCnet
Wednesday, May 23, 2012 1:00 PM ET 10:00 AM PT Register Now	GoToAssist: Recruiting, Managing and Leveraging the Millennials in Your Business	Paul Glen, Leading Geeks \| Chris Pirillo, LockerGnome \| Leo Laporte, Moderator
Wednesday, May 23, 2012 2:00 PM ET 11:00 AM PT Register Now	Sonus Networks: How To Protect Enterprise Assets with Session Border Controllers	Mykola Konrad, Sonus Networks \| Khris Kendrick, Sonus Networks \| Erik K. Linask, TMCnet
Thursday, May 24, 2012 11:00 AM ET 8:00 AM PT Register Now	Five9, Inc.: Economics of Cloud Contact Center	Ken Osborn , Five9 \| Thomas M. Rocca, SupportSeven & Eclipse in Action \| Jack Sands, AAA Renewals \| Stefania Viscusi, TMCnet
Thursday, May 24, 2012 1:00 PM ET 10:00 AM PT Register Now	: Managing the Perfect Storm: Sea change at the intersection of mobile access, apps and devices	Evan Kaplan, iPass \| Bob Tinker, Mobileiron \|
Thursday, May 24, 2012 2:00 PM ET 11:00 AM PT Register Now	RapidFireTools: MSP News Product Preview: The MSP's Most Important Tool
Wednesday, May 30, 2012 9:00 AM ET 6:00 AM PT Register Now	CA Technologies: European Cloud Privacy and Regulations	Luke Forsyth, CA Technologies, EMEA \| Charles Weaver, MSPAlliance
Wednesday, May 30, 2012 1:00 PM ET 10:00 AM PT Register Now	Angel: Caller Bill of Rights: Best Practices That Put Your Callers First	Mike Ahnemann, Angel \| Stefania Viscusi, TMCnet
Wednesday, June 06, 2012 2:00 PM ET 11:00 AM PT Register Now	Alsbridge Network Services Group: Stop Overpaying for Network Services in 2012	Dieter Thompson, Alsbridge Network Services Group \| Pat Flynn, Alsbridge Network Services Group \| Stefania Viscusi, TMCnet
Tuesday, June 12, 2012 2:00 PM ET 11:00 AM PT Register Now	InfoCision: Three keys to creating a better online customer experience	Erik Linask, TMCnet
Tuesday, June 26, 2012 1:00 PM ET 10:00 AM PT Register Now	SugarCRM: Enough with the Fluff: Why You Should Be A Cloud Purist	Esteban Kolsky, ThinkJar \| Chris Bucholtz, SugarCRM \| Stefania Viscusi, TMCnet
Tuesday, June 26, 2012 2:00 PM ET 11:00 AM PT Register Now	Intronis: Make your HIPAA Compliant Clients Successful	Chris Johnson, Untangled Solutions \| Carol Ferrari, Intronis \| Charles Weaver, MSPAlliance
Wednesday, June 27, 2012 2:00 PM ET 11:00 AM PT Register Now	VSS Monitoring: Monitoring ROI	Andy Huckridge, Telecom Strategy & Marketing \| Peter Bernstein, TMCnet

ARCHIVE

Title	Sponsor
NexxPhase: Islands of Excellence in a Sea of Mediocrity: Blueprint for a modern Call Center
NEI, Dell, Intel: Unleash the power of Intel’s Latest Xeon Processors for Extreme Performance on Dell Platforms
AT&T: The Connected Product Revolution: 5 Steps to M2M End-to-End Solutions
USAN: Why Moving Your Contact Center to the Cloud is the Way to Go
Sangoma: Mobile VAS using Sangoma and Open Source Telephony
Ingate: Successfully Deploying Enterprise SIP Trunking: Tools and Techniques for Overcoming Common Roadblocks
Aria Systems: Picking the Right Recurring Revenue Model: Would you rather be Netflix or Blockbuster?
Interactions Corporation: How IVR is reshaping Revenue Generating Contact Centers
Interactive Intelligence: Cloud-based Contact Center and Unfied Communications: Is it Right for Your Business?
RADVISION: VoLTE and RCS – Revolutionizing Enterprise Unified Communications
Datto, Inc.: Business Continuity Solutions for MSPs: How to remain profitable and avoid the Commodity Trap
Hold-Free Networks: Says Who? Understanding the Role of Influence in the Social Contact Center…
One Touch Global Technologies: Legacy Fax into Modern Business Intelligence
Pacific Interpreters, Inc.: Healthcare Interpreting Programs: Getting It Approved, Setting It Up, and Ensuring Quality
Alpine Access: Work @Home vs. Brick & Mortar: How @Home is Transforming the Contact Center Industry
OpenText: A Simple and Compliant Solution to the Paper Problem in Healthcare
Asigra: How to Successfully Differentiate Your Cloud Backup Business
LiveVox: How Cloud Based VoIP Optimizes Multi-Site Operations
Oracle: How Oracle Fusion Middleware Can Address Data Challenges OEMs & ISVs Face Designing and Deploying Smart Grid Solutions
Vivisimo Inc.: The Customer Experience Pay Off
Alcatel Lucent: The Why, When, and How of Network Convergence
Empirix: Calculating ROI: Contact Center Assurance
SURF Communication Solutions: HD Video Conferencing for the price of a Business Trip in the LTE Era
Intronis: Selling Managed Services to the Mid-Market
TeleTech, Cisco: Using Technology to Deliver a Better Customer Experience
IBM: Solve Challenges to Your Growth and Profitability
Aricent: Cloud-based Telecom Testing: Why and How
Viewfinity: Using Group Policy to Manage Administrator Rights
Panasonic: Are You Ready for a Change from Premise Telecom Equipment?
KANA: Can you deliver a Best-in-Class Customer Experience across all your Channels?
Fonolo: How Call Centers are Being Reshaped by Smartphones,
EasyLink: Automating Business Processes with Cloud Fax Services: Increasing Productivity, Compliance and Savings
Hold-Free Networks: Why Marketing, Sales, & Service has Become Service, Service & More Service
China Telecom Americas: Catch the Eyeballs in the Internet Community of Most Netizens
VPI: Powerful Reporting for Cisco UCC Contact Centers
CA Technologies: Mitigating Risk in your Managed Services or Cloud Practice
KANA: The ROI of Social Media Monitoring and Engagement
snom: Accelerate Microsoft Lync Deployments with snom UC
VAR Dynamics: AUTOMATION NATION: The Automation Checklist Successful MSPs Use to Quickly and Easily Launch Cloud Services and Drive New Revenue
XO Communications: SIP Trunk Implementation: Key Steps to Ensuring Interoperability
MobileIron: Mobile IT Best Practices - Enterprise BYOD for Android and iOS Phones and Tablets
inContact: Leveraging the Voice of the Customer to Create an Amazing Customer Experience
KnowledgeVision: Create Rich Video Content Without Breaking the Bank: 5 Fresh Approaches
Panasonic: BE PREPARED when you launch your new Hosted Voice Solution
Autonomy: Grow Your Bottom-line With a Cloud Data Protection Solution that Adds Value
Angel: The Art of Designing the Customer Experience
ScienceLogic: Don't get stuck in the cloud: Develop new high-margin offerings, pricing and service levels to get ahead.
Hold-Free Networks: Keeping Your Contact Center’s New Year’s Resolutions in 2012
TMCnet: Justifying Unified Communications
Microsoft / Level 3 / NexusIS / NET: Defining Best Practices for Deploying Unified Communications
Five9: Why I Selected a Cloud-Based Contact Center
Panasonic: Hosted SIP Solutions for the SMB Market
WIND RIVER: Finding your packet performance sweet spot
LiveOps: Speaking from Experience: Cloud and Social Media
Patton Electronics Co.: SIP Trunking: How to get the biggest bang for your buck
FrontRange SOlutions: How to Build a NOC & Help Desk Without Going Broke!
EasyLink Services: Using Interactive Notifications to Improve Patient Care and Business Operations in the Healthcare Industry
Jacada: Contact Center Agility: Moving at the speed of business
Flexera Software: Cut Through Cloud Clutter: Insights from Visible Ops Private Cloud
SpeechCycle: Empowering Mobile Applications to Enhance the Customer Care Experience
Sangoma Technologies: Gateway Appliance, Internal Gateway or Custom System — Which is the Right Solution for Bridging your TDM and VoIP Networks?
UTOPY: Using Speech Analytics to Improve Contact Center Quality Measurement
SPRINT: The Bona Fide Value in Managed Services
888VoIP: Building the Complete Solution; an IP PBX Alone is not Enough
CA Technologies: Making the European Cloud a Reality
TMCnet: Five Questions to Ask Before You Make Your Unified Communications Choice
SURF Communication Solutions: Not a CEO’s Toy Anymore: Video Conferencing for every Organization
SPRINT: 24/7 Asset Monitoring: Do you know where your inventory is?
Bay Bridge Decision Technologies: SERIES 3: True Staff Optimization
Aricent: Delivering the ‘optimal mobile backhaul’ experience
Carousel Industries / Extreme Networks: Addressing Mobility in Campus Networks
TelStar Hosted Services, Inc. / Vocalcom: Appraising Call Center Performance and Leveraging the Cloud
LogMeIn: SaaS-Based Clientless Remote Support: A New Advantage for Managed Service Providers
Dialogic: iPhones and Androids and IVRs: Customer Self-Service in the Smart Phone Age
Interactive Intelligence: Contact Center Consolidation and Centralization
Allworx: Real World SIP Success in the SMB Marketplace with Allworx
ConnectWise: Building & Operating a NOC or Help Desk: It's Easier Than You Think.
Clarabridge, Inc.: All you need to know about Social Media & Customer Insight… To be Dangerous
SevOne: Best Practices for Delivering Higher VoIP Quality While Ensuring Network Performance
Elfiq Networks: How Connectivity to the Cloud & the Internet can Improve Your Overall Performance
SPRINT: Security Solutions: Managing Risk, Preventing Loss and Improving Operational Management to Benefit Your Business
GFI MAX: Profitably Managing Workstations as part of your Managed Services Engagement
KANA: Secrets of Customer Experience Leaders – How they Differentiate by Daring to be Different
Tone Software: Five Keys to Cut Operational Costs and Boost QoS in Your VoIP, SIP, and UC Environment…
TMCnet: Build Your Brand, Get The Sales: Lead Generation and Advertising Tactics For Online Communities
Pitney Bowes: Deliver Better Customer Service With Cost Effective Document Storage & Retrieval
GoGrid: Take a Step Beyond the Commodity Cloud to a More Adaptable Cloud Infrastructure
Datacom Systems Inc.: Where’s your blind spot? Improving Network and Security Analysis
Panasonic: SERIES 3: Exceeding Expectations - The Power of SIP Communications for Small and Medium Sized Businesses
Sunrise Telecom: Emerging Standards in Ethernet Service Activation Testing… Don’t Get Left Behind
NetScout Systems, Inc.: Protecting the User Experience: Coping With the Challenges of Delivering Real-Time Unified Communications Services
Aerohive Networks: Solving IT’s Dilemma – Delivering Enterprise Mobile Applications Anywhere to Any Device
Transverse: How Cloud, SaaS and other Providers Can Profit From Subscription Billing
Cyan: Real-time Ethernet SLA Assurance Services – The New Competitive Edge!
RADVISION: Beyond The Board Room: Video Communication for the Financial Industry
Panasonic: SERIES 2: The Benefits of SIP Communications for Small and Medium Businesses in the Pure IP - Open Source environment
Quest Software: Sales & Marketing Fundamentals for People Who Don't Want to Sell or Market Themselves
Biscom: How to Reduce Your Fax Costs with Virtualization, FoIP and Cloud Faxing
SPRINT / IDEAL LIFE / Reflection Solutions: Virtualizing Patient Care: The ROI of Remote and Home Healthcare
NEI / Dell OEM Solutions / Trustwave SIEM: Solving Application Deployment Challenges to Grow Profits
LionBridge: Improving Your Bottom Line with Real-Time Multilingual Translation
Panasonic: SERIES 1: The Benefits of SIP Communications via the CLOUD - A Primer for Small and Medium Sized Businesses
Carousel / Juniper Networks: Deploying Secure Virtualized Data Centers
Astaro: Cloud Contracting: Strategies for minimizing risk as a Cloud Provider
CA Technologies: The Private Cloud Triad: The Model, the Plan, the Platform: Three Steps to Building a Successful Cloud Business
IceWarp: Advantages of a Standards Based Unified Communications Strategy
Angel: Make the Most of Your Investment in Salesforce.com Connect your IVR and Contact Center through the Salesforce.com App Exchange
AudioCodes / Broadvox: Get Started with Enterprise SIP Trunking
GFI MAX: Growing Your Managed Services Business the Easy Way
Electric CLoud: Private clouds for development: Exposing and Solving the Self Service Gap
SPRINT: Fleet Management Best Practices: Strategies and Solutions to Gain a Competitive Edge through Telematics
CA Technologies: Seizing the Virtual Private Cloud Opportunity
SPRINT: Using 4G Wireless to Power Your Corporate Network
Dialogic / Digium: Building Video Conferencing Solutions with Asterisk®
Patton Electronics: SIP Trunking: Three Key Strategies for Implementation
LiveVox: Take the Risk Out of Cloud Contact Centers with IP/MPLS
TMCnet: SERIES 3: All About SEO
Ineoquest: The Challenges of Over-The-Top (OTT) Video Services
SPRINT: Using Wireless Digital Signage and Interactive Media to Maximize Customer Engagement
RADVISION: Unified Communication as Key Enabler for Telemedicine
Bay Bridge Decision Technologies: SERIES 2: Built to Hire- Putting Hire Recommendations into Action
CallFire: Enterprise-Level IVR Solutions
Contactual / Voxeo: Preparing Your Contact Center for the Rise of Social Media
Kaltura: Video Drives Cost Savings & Efficiency for the Enterprise
Wind River: Enabling Off the Shelf Packet Acceleration with a Software Edge
Sangoma: Determining the “right” development/deployment platform for your Voice and Media applications
TMCnet: SERIES 2: Making Your Content Count: How to Develop an Online Community that Builds Your Brand’s Reputation and Drives Sales
Bay Bridge Decision Technologies: SERIES 1: Forecasting and Planning with Significant Uncertainty and Planning for Unforeseen Events
Monet Software: Six Simple Strategies for Improving Schedule Adherence in your Call Center
Ingate Systems: Successfully Deploying Enterprise SIP Trunking: Tools and Techniques for Overcoming Common Roadblocks
SATMAP: Transformational Call Center Results Through Personality Mapping
Five9, Inc.: The End of On-Premise Call Center Software
Infradapt / Presence Technology: Achieving More with All-In-One Cloud-Based Contact Centers
Unimax: Telephony Automation: Automating the On and Off Boarding Process
CallFire: SMS, Voice & Video Mobile Messaging for Small Businesses
TARGUSinfo: Who’s on the Line: Identify and Value Prospects and Customers
Tail-f Systems: Automated Service Activation - New Management Challenge for Carrier Ethernet Equipment Vendors
TMCnet: SERIES 1: Building Communities Online: Reduce Marketing Spend While Boosting Sales, Search and Social Initiatives
Clarabridge / Accenture: Cohesive Customer Experience Management:
Dialogic: Making VoIP Secure, Efficient and Seamless Across Enterprise and Service Provider Networks
vKernel: All About VM Performance: Keeping Your Virtual Environment Healthy
PanTerra Networks: Leveling the Playing Field: How Cloud-based Unified Communications Enables Smaller Businesses to Compete
Biscom / Dialogic: How & Why Companies are Switching to Fax over IP (FoIP)
EasyLink Services: Moving Fax to the Cloud for Critical Business Messaging
Accordent / Microsoft: Complete Enterprise Video Management across Microsoft Technologies including Expression Encoder Pro
CFI Group: Design and Implementation of a successful VOC program featuring real life case study from restaurant chain Hayden’s Grill and Bar
Interactive Intelligence: 2011: What Every Contact Center Should Know, and How to Plan for It
Apparent Networks: Best Practices for Remote Site Network & Application Performance Management
PreVisor: Hiring Strategies that Drive Bottom Line Results: T-Mobile’s Story
ECI Telecom: Scaling The Backhaul for LTE, Quickly and Wirelessly
inContact: IVR: Make it Work for You and Your Customers
MarketTools: The Economics of Customer Experience: New Study Reveals the Secrets with Strativity
Qualcomm: OMH™ – Unlocking the open market potential for CDMA devices
Ceragon Networks: Wireless Backhaul. Doing it Right: Exploring Backhaul Topology Strategies
360networks: Layer 2 Ethernet: A regional approach for decreasing complexity and cost while optimizing performance and capacity