White paper Title:

The US Customer Experience Decision-Makers’ Guide 2022–23

Company Name: RingCentral

Abstract:

ContactBabel shares their comprehensive report on how contact center industry experts are investing in the customer experience. Ready to transform your own customer experience strategy? Download the report.

The“US Customer Experience Decision-MakersGuide (2022-23 – 5th edition)” is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.

Taking a random sample of the industry, a detailed structured questionnaire was answered by 184 senior CX and customer contact professionals.

Additionally, we surveyed 1,000 US consumers to understand their attitudes and expectations for the customer experiences they demand from brands.

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