Cable Technology Feature Article
Comcast Launches Technical Support and Equipment Protection Program for Small Business Clients
By Madhubanti Rudra, TMCnet Contributor
In response to the growing demands from its small business customers, who often find keeping pace with evolving technology challenging, ICT major Comcast (News - Alert) Corporation has recently launched a new 24/7 technical support and equipment protection program, called Comcast Business Services.
Under the program, Comcast will provide its customers support for the computers, tablets, mobile devices, servers and networks that power their small business.
Comcast Business Services is initially launching Business Class Signature Support across its Northeast Division, which includes 14 states from Maine through Virginia and the District of Columbia. The service will be made available in the remaining markets later this year, Comcast revealed in a press release.
With Business Class Signature Support, small business customers will have access to experienced IT specialists who can provide advanced technical support online, over the phone, or in-person at their convenience.
Customers are free to choose from several monthly packages ranging from round-the-clock remote support, onsite assistance and extended warranties.
One-time services are also available for such issues as virus removal, system set-up and wired and wireless network connectivity.
“Our small business customers have been telling us they need help keeping up with and getting ahead of today’s ever-evolving technology. Whether it’s setting up a network, helping a small business get its employees connected remotely, removing a virus, or providing critical cloud-based data back-up, our new Business Class Signature Support service enables customers to meet their growing technology requirements,” VP of Signature Support at Comcast, Daniel Herscovici noted in a statement.
“By offering this new level of support, we’re helping our small business customers stay focused on growing their business versus being side-tracked dealing with the technology that powers it,” SVP and GM of New Business Solutions for Comcast Business Services, Kevin O’Toole commented in a statement.
Recently, Filemon Lopez, Comcast SVP of Strategic Operations, announced year two of Internet Essentials, a broadband adoption program designed to help close the digital divide for low-income Americans.
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Edited by Brooke Neuman