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Cable Technology Feature Article

May 15, 2013

Agama Unveils QoS/QoE Analyzer to Help Cable Keep its Customers

By Tara Seals, TMCnet Contributor

Agama Technologies has launched the Analyzer OMNIA, aimed at cable operators who are looking for insight into the Quality of Service (QoS) and Quality of Experience (QoE) for video feeds.

Amid growing competition and quarter after quarter of watching subscribers walk away, cable MSOs are focusing more on the end user experience in order to bolster loyalty. The Agama solution offers a tool to help: it notifies operators of distribution issues as they’re happening and provides information around long-term trends and underlying causes of quality problems, including historical QoS and QoE data, events and alarms.

The DVB-C monitoring probe can watch 48 multiplexes and all individual services simultaneously in real-time, with complete TS analysis and full TR290 parameter set, eliminating the need to set up a round-robin group of video monitoring tools to cover the same ground. Large cable networks can deploy OMNIA probes in certain important network locations, instead of having to use tens of probes for each network point.

"The Analyzer OMNIA is a game changer for cable operators," said Johan Görsjö, director of product management at Agama Technologies. "It is the first product on the market to provide cable operators with operational transparency through full, in-depth monitoring on all muxes and services concurrently in a very compact and cost efficient format.”

OMNIA is for use in cable operators' head-ends, local offices or edge QAM sites, and it is available in different versions ranging from 12 up to 48 input configurations for 1U and 2U server packaging.

“OMNIA of course integrates seamlessly with our complete end-to-end video monitoring concept - creating real-time, actionable insight into service quality in all parts of the delivery chain, from the head-end to the viewing device,” said Görsjö. “This empowers operators to work proactively to increase customer satisfaction and lower OPEX (News - Alert)."

The cable sector has its work cut out for it in terms of staunching the churn that it’s been seeing in recent years. For the first quarter of 2013, pay-TV providers added just 176,000 subscribers, the sector’s worst performance in four years. Netflix, on the other hand, said in its first quarter earnings that it signed up two million new customers for its $8-a-month U.S. streaming service, bringing it to a total of 29.2 million members – a larger subscriber base than No.1 cable MSO Comcast.

The top four U.S. MSOs – Comcast, Time Warner Cable, Charter Communications and Cablevision Systems (News - Alert) – together lost 208,000 video subscribers in the first three months of the year, doubling the 104,000 they lost one year ago.

Edited by Alisen Downey

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