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Cable Technology Feature Article

September 30, 2013

AT&T U-verse TV Beats All TV Providers in Customer Satisfaction, According to J.D. Power Study

By Jyothi Shanbhag, TMCnet Contributor

The recently released J.D. Power 2013 Residential Television Service Provider Satisfaction Study reveals that AT&T (News - Alert) U-verse TV customers in the North Central Region are very happy with the service that is being offered to them. The report also shows that AT&T U-verse TV outperforms all other TV providers in the region.

AT&T expressed its desire to expand the ways U-verse TV customers enjoy and control their U-verse services, from wherever they are.

"Our focus is to provide the best experience for U-verse customers every step of the way, whether you're ordering service, getting U-verse installed or watching TV at home or on the go," said Lori Lee, senior executive vice president, AT&T Home Solutions. "We offer customers a unique experience you can't get from other TV providers, which is why we're the fastest growing TV provider in the country. Our work doesn't stop here. We have much more in store for U-verse TV customers."

AT&T has made efforts to enhance the TV viewing experience of its customers. For example, it has enabled its U-verse TV and Internet customers to use their smartphone as a remote control with AT&T U-verse Easy Remote and to sync their smartphone or tablet to their TV to access a number of U-verse enabled apps.

U-verse is offered as an integrated bundle of IP services that include AT&T U-verse TV, AT&T U-verse High Speed Internet and AT&T U-verse Voice. U-verse Internet offers a variety of speed options and includes wireless home networking capability. U-verse Internet packages include access to more than 32,000 hot spots on the nation’s largest Wi-Fi network, so customers can stay connected at home or on-the-go.

All these features have helped the company to win many accolades including Frost & Sullivan's (News - Alert) 2013 Video Company of the Year and Women's Choice Award for the "Most Recommended Internet Provider" category, this year.

Edited by Blaise McNamee

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