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Cable Technology Feature Article

April 29, 2014

Fleetmatics' Solutions to Increase Efficiency of Cable Operators

By Mini Swamy, TMCnet Contributor

The challenges associated with improving the productivity of mobile workforces are not new, and now businesses worldwide are turning to Fleetmatics' fleet management solutions to improve the overall effectiveness of their mobile workforce. Great Lakes Data Systems (GLDS) is following suit in order to provide workforce management integration capabilities for independent cable operators.

“GLDS teamed-up with Fleetmatics to provide a powerful solution that complements WinCable and enhances overall operational effectiveness," said Garrick Russell, president at GLDS.

The coalition between the two companies is thus expected to complement GLDS’ broadband billing and subscriber management system, WinCable, which is an intuitive solution that offers greater operational control at a price less than competing platforms. It is preferred by operators with 300- 300,000 subscribers.

Delivered as software-as-a-service (SaaS (News - Alert)), Fleetmatics’ REVEAL is a powerful yet simple-to-use management solution designed to drive savings and improve productivity for virtually any mobile workforce, while REVEAL+ extends its reach by providing the additional tools necessary to address the complex requirements of a large mobile workforce.

Using Fleetmatics’ solutions, GLDS customers can easily manage complex organizational structures and large numbers of users as well to produce executive level reporting across the entire enterprise. The solution also offers an open API for straightforward integration with existing back-office systems.

However, merely having a stack of reports is not of much help as the ultimate aim is to provide useful and powerful information that helps with real-time decision making. Fleetmatics’ solution will allow GLDS cable operators to be more effective on a daily basis and better understand where operational efficiencies can be gained.

"Combining work order data with real-time vehicle activity in the field provides an objective view into a company's field operation and quickly highlights opportunities for improved efficiency," said Karl Weber, vice president, enterprise for Fleetmatics.

While GLDS’ solutions help improve the bottom line and provide customer service reps with the tools they need to provide better customer service, Fleetmatics’ work management solutions will help the mobile workforce to competently handle their workforce needs. This takes care of needs at all levels.

Edited by Rory J. Thompson

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