EMBARQ has introduced a new way to help its customers who are not completely satisfied with the outcome they have experienced after reaching out to its general consumer help line.

 

Customers can now call the EMBARQ Consumer Affairs Hotline and talk to a representative Monday through Friday from 8 a.m. to 8 p.m. eastern time to discuss their unresolved issue.

 

And this is not all, during non-business hours and weekends, the company pledges it will return calls within 24 hours and begin work on a resolution.  The number is  800-877-3345.

 

The EMBARQ Consumer Affairs Hotline has been in place for years and is listed in the front of phone books. The company said it hopes the enhancement will make more consumers aware that the hotline is available.

 

Dana Chase, vice president of network services for EMBARQ, says she is so committed to making customers happy that she's also added a new responsibility to her title -- to be the Customers' BFF, or in the texting world, "Best Friend Forever."

 

"We're committed to providing the best service possible and exceeding our customers' expectations every single time we have the opportunity to interact with them," said Chase. "Our promise to address issues within 24 hours is another example of that dedication. If we treat our customers as our best friends, we build customers' trust and loyalty."

 

Focusing on customer service is one of the ways EMBARQ has worked to differentiate itself from the competition, especially in an industry not particularly known for treating customers well.

 

"If you hang up the phone and are upset for any reason, we want another chance to make you happy," said Chase.

 

Embarq (News - Alert) Corporation, headquartered in Overland Park, Kansas, offers a complete suite of common-sense communications services. The company has approximately 18,000 employees and operates in 18 states.

 

For consumers, EMBARQ, which is included in the S&P 500 and is in the Fortune 500 list of America's largest corporations, offers an innovative portfolio of services that includes reliable local and long distance home phone service, high-speed Internet, wireless, and satellite TV from DISH Network -- all on one monthly bill.

 

For businesses, EMBARQ has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes local voice and data services, long distance, Business-Class High Speed Internet, wireless, enhanced data network services, voice and data communication equipment and managed network services.