Cable Technology Feature Article
August 20, 2008
Convergys Signs New Agreement with Comcast for Continued Contact Center Services
By Susan J. Campbell, TMCnet Contributing Editor
Convergys Corporation, a provider of relationship management solutions, has announced that it signed a new agreement with Comcast (News - Alert) Corporation, a provider of entertainment, information and communications. This agreement is an extension of a successful partnership between the two companies.
The terms of the multi-year contract renewal provide that Convergys (News - Alert) will continue to deliver contact center technical support services, order management and customer care support via telephone, e-mail and Web channels to Comcast. Convergys’ performance with Comcast in the past proved its value in moving forward with the new agreement.
The new agreement also outlines the expansion of Convergys’ services support to include back office processing and access to new relationship management solutions by Convergys. As the company’s offering continue to expand to meet the needs of the client, Convergys is able to increase integration and loyalty.
"This is a great opportunity to continue serving Comcast and its subscribers with a broad range of relationship management solutions," said Jim Boyce, president of Convergys, North America, in a Wednesday statement.
The new agreement also outlines the expansion of Convergys’ services support to include back office processing and access to new relationship management solutions by Convergys. As the company’s offering continue to expand to meet the needs of the client, Convergys is able to increase integration and loyalty.
"This is a great opportunity to continue serving Comcast and its subscribers with a broad range of relationship management solutions," said Jim Boyce, president of Convergys, North America, in a Wednesday statement.
"No other company can offer the same breadth of relationship management services, solutions, and levels of expertise that Convergys can to help companies deliver a superior customer service experience supported by live agent and self-care channels for anytime, anywhere access."
Convergys focuses its efforts on providing innovative solutions that drive more value from the many interactions its clients have with their customers and employees every day. In doing so, the company is able to help clients to extract information and other data that can help to drive revenues, speed time-to-market on solutions and improve service delivery.
By offering relationship management solutions, Convergys is able to deploy the optimal mix of live agent, automation and self-service in addition to back office solutions, consulting and professional services support to meet its clients’ financial and performance objectives.
Convergys Corporation focuses on providing solutions that turn every day interactions into a source of profit and strategic advantage for its clients. For 25 years, its unique combination of domain expertise, operational excellence and innovative technologies has delivered process improvement and actionable business insight to clients.
The company is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. Convergys has approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and its global headquarters in Cincinnati, Ohio.
Convergys focuses its efforts on providing innovative solutions that drive more value from the many interactions its clients have with their customers and employees every day. In doing so, the company is able to help clients to extract information and other data that can help to drive revenues, speed time-to-market on solutions and improve service delivery.
By offering relationship management solutions, Convergys is able to deploy the optimal mix of live agent, automation and self-service in addition to back office solutions, consulting and professional services support to meet its clients’ financial and performance objectives.
Convergys Corporation focuses on providing solutions that turn every day interactions into a source of profit and strategic advantage for its clients. For 25 years, its unique combination of domain expertise, operational excellence and innovative technologies has delivered process improvement and actionable business insight to clients.
The company is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. Convergys has approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and its global headquarters in Cincinnati, Ohio.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
