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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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Beyond Data and Graphs: Putting Analytics to Work in the Contact Center
Nuance
8/28/2018 1:41:38 PM
The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on the findings.

Read this Frost & Sullivan white paper to learn how a best-in-class analytics solution can transform oceans of interaction data into actionable insights to help you enhance the customer experience, boost agent performance, improve fraud detection and better manage risk and compliance.

Download the white paper to learn:

- Why 50% of organizations fail at turning customer data into actionable insights

- Key characteristics to look for in an analytics solution

- Top analytics use cases that deliver the most business value

High Performance, Real-time Data Architecture for the Internet of Things
GridGain
8/28/2018 1:24:32 PM
Over the last decade, Internet of Things (IoT) adoption has exploded. Today there are more connected
devices than people. These devices range from smart phones and wearables, to connected vehicles, to
industrial equipment, and more. By 2020, Gartner expects the IoT to have over 20 billion connected things,
a conservative estimate compared to other analysts.

The information generated by billions of connected devices requires an enormous amount of real-time
processing and storage. Some connected cars now upload 25GB of data per hour. A connected airplane
can generate a petabyte a flight. But to realize the benefits of IoT, you need to decide which use cases to
tackle first. You also need to choose the right architecture and set of technologies that can process large
data streams, identify important events and react in real-time.

Many companies who have succeeded with IoT have solved their challenges around speed, scalability and
real-time analytics with in-memory computing. Across these deployments some common architectural
patterns have emerged. This whitepaper explains some of the most common use cases and challenges;
the common technology components, including in-memory computing technologies; and how they fit into
an IoT architecture. It also explains how Apache® Ignite™ (Ignite) and GridGain® are used for IoT.

Just Add Weather: How Weather Insights Can Grow Your Bottom Line
The Weather Company, An IBM Business
8/8/2018 12:06:25 PM
Analytics and data management can help you increase revenues and reduce costs caused by weather. Every industry has to plan for weather events, and The Weather Company offers the tools to learn how weather impacts revenues and cost, by vertical.

This whitepaper discusses how to measure weather’s impact on organizations globally and across industries through survey results from 1,000 global C-level executives representing 13 industries and 15 countries.

You will gain insight into what inhibits organizations from deriving more insights from weather data and why weather has a significant impact on business decision-making and your bottom-line.

Building a Product with a Remote Development Team in 2018
Ciklum
6/20/2018 12:24:04 PM
Hiring the right people and remaining focused is crucial when partnering with other firms for software development, which has become more popular than ever. No matter the scale, there are a few things every organization needs to consider before deciding on a digital solutions provider.


FIND INSIDE:
• How much the companies will spend on IT up to 2022
• What questions managers should ask themselves to evaluate the scope, scale, and strategy of the projects
• Benefits and challenges of local, nearby and offshore teams
• How to be on the same page when it comes to the product development lifecycle
• What to know about working with a remote development team other than the cost-effectiveness


Read the whitepaper full of tips from Ciklum clients and learn what you should know before working with a remote team

10 Benefits of 4Voice’s Business VoIP Solutions Infographic
4voice
6/18/2018 4:56:41 PM
Download our infographic and find out the top 10 reasons why customers can’t get enough of 4Voice’s top quality service, white glove customer care, and upfront competitive costs!

Quick-Start Guide to Upgrading Your Office from Landlines to VoIP:
4voice
6/18/2018 4:52:18 PM
Let’s face it, office transitions rarely occur without a hitch. Fortunately, VoIP systems are known for their simplicity, quick and easy installation and great prices. Ensure a smooth transition of your office phone upgrade by downloading our manual below!

13 Problems that Upgrading your Office to a VoIP Solution Can Solve:
4voice
6/18/2018 4:47:02 PM
Businesses operating on outdated technology are quickly falling behind their more modern competitors. Despite the clear benefits of adopting new technologies, many CEOs avoid transitions that could slow progress, monopolize management time and decrease productivity. Phone systems, however, are becoming more advanced and affordable, and modern VoIP solutions can solve common problems without decelerating growth or diminishing overarching business goals

Harnessing the power of speech analytics:
6 ways speech analytics improves contact center efficiency and performance

Nuance
5/24/2018 1:43:36 AM
The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all.

Speech analytics is an incredibly powerful tool for contact center leaders. It easily delivers real-time visibility into the full customer journey and agent responses, which are essential for driving higher customer satisfaction and business success.

Download “Harnessing the Power of Speech Analytics: 6 Ways Speech Analytics Improves Contact Center Efficiency and Performance” to see how you can:

• Improve key contact center metrics and operational efficiency
• Reduce churn and drive customer loyalty
• Better manage risk and compliance requirements

Speech analytics is your key to transforming customer data into better business outcomes. See how with this guide.

Voice Reimagined: How AI is delivering a modern voice experience—in the IVR and beyond
Nuance
5/24/2018 1:20:07 AM
With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.

Download our “Voice Reimagined” white paper for guidance on how to deliver consistent, conversational voice experiences across all your customer engagement channels—and drive satisfaction up and costs down.

You'll learn:
• Why modernizing your voice engagement strategy is a critical business imperative
• How AI is powering conversational voice experiences that customers love—in the IVR and beyond
• Three key elements for a successful voice transformation at your organization

Flash Foward: Making Flash Storage a Reality for the Mid-Sized Business
Softchoice
4/11/2018 1:58:34 PM
IDC predicts that by 2020, there will be 44 trillion gigabytes of digital data in the world.

Organizations capture more of it every day, from a massive range of sources. Aside from structured corporate files, they ingest huge quantities of unstructured information. Everything from corporate websites and email platforms to customer surveys and employee opinion polls generates data.

Meanwhile, emerging technologies like machine-learning, artificial intelligence (AI) and the Internet of Things (IoT) have prompted a spike in the volume of data.

It all has potential value to the business.

Yet, keeping up with the expanding data universe isn’t a simple matter of finding more space. How organizations store and manage data is as important as the capacity for storage. Analyzing these data resources empowers the business to make better, data-driven decisions.
This new reality has led to widespread adoption of big data and predictive analytics. It has also meant a rapid growth in the number of business applications that rely on data-intensive workloads. In many environments, the performance of core IT applications is critical. To gain the most from data analytics, the business ...find out more!

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