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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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High-Performance Data Architectures for the IoT: A GridGain Systems In-Memory Computing White Paper
GridGain
11/29/2016 2:27:55 PM
By 2020, Gartner expects the Internet of Things (IoT) to have over 20 billion connected things. With this many connected devices transmitting information, there will be an enormous amount of processing required to derive value from this data. To cope with this rapid expansion in the Internet of Things, successful IoT platforms will need a data architecture which leverages in-memory computing. These architectures will address the significant challenges in terms of speed, scalability, variable workloads, and other issues created by IoT applications.

This white paper takes a look at popular use cases for and components of IoT. It then discusses the challenges caused by typical approaches to IoT data architecture and its associated resource requirements. You will learn how an in-memory computing platform can simplify this architecture and reduce your team’s learning curve.

Advanced Process Automation: Setting New Standards of Service in Front & Back Office Operations
NICE
11/17/2016 2:57:35 PM
With service-level expectations rising more quickly than budgets, back-office employees are just as critical a component in building and sustaining profitable customer relationships as their counterparts in the sales and service departments. Every point of contact, whether it be direct or indirect – a bill, a call to the contact center, an online interface or a step in the claims process – has the potential to make a customer feel more or less engaged with the company. Each point of contact is an opportunity to meet rising customer expectations, grow the business by upselling a product or service, or, conversely, to make an error or lose a customer.

Four Futurists Give Insight into What It Means to be a Social Business
IBM
11/16/2016 1:14:08 PM
At Connect 2016, the premier social business and digital experience conference, IBM pulled together forward-thinking influencers we call Futurists to discuss what it means to be a social business today and in the future.

Empower Innovation with the Right Unified Collaboration Solution
IBM
11/16/2016 1:02:32 PM
This comprehensive e-book delivers insight for IT leaders on how to choose the right collaboration solution. It covers the importance of collaboration, leveraging collaboration within organizations, and extending beyond. Key components include email, chat, meetings, content, social networking, and the benefits of using a unified solution with all of these core tools. The best solutions also have personal assistance with cognitive capabilities, are extensible, and can scale to small and large organizations like Connections S1 with Verse email. The eBook offers advice on getting started: research, selection of the right solution, as well as migration and incorporation into current processes.

The Business Benefits of Managed IT Services
DSCI
10/21/2016 10:45:34 AM
Technology moves fast, but managed IT services will keep you ahead of the curve.

Companies of all sizes are putting their trust in managed IT services. According to industry research, 61% of businesses plan to invest in this solution within the next two years.

Although most businesses initially choose managed IT services as a way to drive down the cost of IT support, it doesn’t take them long to discover the added benefits of proactively maintaining critical systems and quickly responding to unexpected technical issues.

Download DSCI’s whitepaper, The Business Benefits of Managed IT Services, for our insights on the positive impact managed IT services will have on your business.

The Business Benefits of Hosted UC
DSCI
10/21/2016 10:44:24 AM
A powerful way to keep your business connected. . .Hosted Unified Communications (UC) is dramatically changing the way companies do business. Hosted UC unleashes productivity by providing a full suite of advanced communications tools, combined with the benefits of outsourcing the management of the system.

Download DSCI’s whitepaper for useful insights on how hosted UC can impact your business communications immediately and for years to come – all for significantly lower costs than you might expect.

10 Hidden Costs of a Premises-Based Phone System
DSCI
10/21/2016 10:43:27 AM
Many premises-based phone system manufacturers claim that the five-year costs of their systems are lower than an equivalent cloud PBX alternative. What the premises guys won’t tell you about is all the extra hidden costs that come as a result of the limitations of their hardware and software.

Costs of a Premises-Based Phone System, for the questions you should be asking a PBX manufacturer.

Data Man: Saving One Network at a Time
DSCI
10/21/2016 10:41:49 AM
Network problems can strike anywhere and at any time. Users fear them; IT departments dread them. That’s where our hero comes in to the story...

The Case of the Bandwidth Blunder

All was calm that sunny day in Server City. Steve Easton, the network administrator at the city’s biggest company, was enjoying his first cup of coffee when an urgent call came in. . .“My connection is so slow I can’t get my online meeting started. I have 100 sales people waiting for me! Please fix it – now!” It was Leslie Higgins, the company’s vice president of sales. Closing his door, Steve put on his black-rimmed glasses. They didn’t look like much, but once on his face, Steve’s true self was revealed as he became… Data Man. How will Data Man solve the case of the Bandwidth Blunder? Will Leslie be able to start her meeting on time? And will Steve ever get to finish that cup of coffee? Don’t wait on the edge of your seat – find out now with DSCI’s e-comic book, The Network Chronicles!

Measuring the Business Benefits of Knowledge Management for Customer Support
RightAnswers
10/14/2016 2:33:27 PM
This whitepaper reports on the measurable results customer service organizations have attained through knowledge management – or their “Return on Knowledge.” Successful companies recognize that customer service is one of their most vital business functions. Yet the knowledge needed to solve those problems is typically fragmented throughout the organization. Learn how effective knowledge management delivers timely and accurate solutions to customer problems and drives greater customer satisfaction.

UI Development and Graphics Strategies for Today's Embedded Devices: Performance Matters!
Mentor Graphics
10/14/2016 11:09:14 AM
The importance of getting your interactive graphical user interface (UI) right for the end user is absolutely critical to the success of any project. By understanding the most common occurring issues, or issues cited as the most frustrating/degrading experiences in the UI experience, and by taking a holistic view of the system across layers (OS, middleware, application) with these specific UI aspects considered, you can achieve the UI you and your customers’ desire. This white paper will discuss the types of performance problems, the complexity and benefits of using multicore SoCs, and how best to take the performance metrics and use an advanced analysis method to help identify and fix the problems.

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