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Time Warner Cable Launches SignatureHome NationwideDec 13, 2010 (Close-Up Media via COMTEX) -- Time Warner Cable unveiled its new SignatureHome offering, delivering a triple play service connecting in-home entertainment, information and technology. Along with the company's digital cable package, fastest Internet service and digital home phone product, the package features conveniences such as Whole House DVR, Remote DVR Manager, Wireless Home Networking for up to 14 devices, and VoiceZone on PC, which allows retrieval of voice messages online, the Company said. According to a release, in addition to combining customers' most-valued features, SignatureHome caters to a growing residential market segment that places a premium on personalized service, installation and care. SignatureHome customers are assigned a specially trained team of SignatureService agents, including both Personal Solutions Advisors (PSA) and Connections Specialists. PSAs, who can be reached via a dedicated SignatureHome phone line or priority online chat, will field all SignatureHome customer inquiries, work with customers to customize their connectivity needs, and schedule a convenient reservation with a Connections Specialist. "We have listened to what our customers want and are responding to their needs with a tailored selection of offerings that feature the best of the best in both technology and service," said Glenn Britt, CEO of Time Warner Cable, the second-largest cable operator. "We believe that SignatureHome will give our customers a distinct experience, enabling them seamless control over multiple technical aspects of their home while ensuring each lifestyle is given the attention and service it deserves." SignatureHome was test-marketed in Charlotte, N.C. during Q3 2010. The test revealed the most-valued technical features and customer service needs that drive preference among this market segment. More company information: www.timewarnercable.com ((Comments on this story may be sent to [email protected])) |