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Avtex and Interactive Intelligence Kick-Off Multi-City Seminar Series on Contact Center TrendsMINNEAPOLIS --(Business Wire)-- Avtex (News - Alert), a provider of integrated, interaction technology solutions, today announced "Trends in the Contact Center," a timely and informative event series co-sponsored by Interactive Intelligence (News - Alert). The first of seven seminars will kick-off this morning in Atlanta with Michele Rowan of Contact Center Strategies as the keynote. Each event will focus on three contact center trends: remote agent strategies, communication technology innovations and best practices in social media. Click here to register online. The featured presenter, Michele Rowan formerly led Performance Management for Hilton Reservations and Customer Care and is now President and CEO of the consulting group, Customer Contact Strategies, an organization focused on At-Home implementation readiness for contact centers. "We've clearly moved into the era of the empowered customer," explained Rowan. "Companies need to move beyond thinking only about cost and efficiency. Today, it's about enabling customer interaction across multiple touch points and connecting on their terms. With cloud, the Internet, social computing and advanced methods of communication, there are affordable options for companies of all sizes. It's becoming not so much a matter of "if" a remote agent strategy is right, the question to ask is, "when?" As part of the series, co-sponsor Interactive Intelligence will talk about opportunities and best practices in applying social media to the contact center. Many organizations have avoided the hype as they wait for the dust to settle. However, Interactive Intelligence will talk about how social media is becoing a mandatory media for communications. In this session, you'll learn how to sort out the most effective ways to leverage social tools like Facebook, Twitter, LinkedIn (News - Alert) and YouTube without risking distraction and lost productivity. The third part of the presentation, a Technology Innovations showcase, will be led by the Avtex Innovation Team who will discuss the latest communication and collaboration technology trends and demonstrate new software applications that help optimize client interactions. New software innovations that the team will demonstrate include:
"Each point of interaction impacts the total customer experience," said Owen Robinson VP of Contact Center Solutions for Avtex. "As the use of mobile devices and social media become more prevalent, contact centers have to adapt to new ways of communicating. This seminar series gives us an opportunity to share some of the valuable lessons we've learned while showcasing new contact center technologies and best practices." To access the seminar series calendar and register for an event near you, please click here. About Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft (News - Alert) Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Cincinnati, OH and Atlanta, GA. www.avtex.com About Pohlad (News - Alert) Family Companies Founded and built by Carl R. Pohlad, Pohlad Family Companies encompasses banking, financial services, commercial real estate, retail, automotive, entertainment and technology industries, as well as ownership of Major League Baseball's Minnesota Twins. Based in Minneapolis, Pohlad Family Companies employs 3,500 people throughout 40 markets coast-to-coast. For more information, visit http://www.pohladcompanies.com/public/BusinessInterests.aspx.
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