The Internet of Things (IoT) is a hot topic in all industry sectors, including residential and commercial markets. In the enterprise arena, digital transformation is accelerating the number of IoT devices being connected and accessing applications and data.

This whitepaper looks at how IoT is transforming enterprises and how Alcatel-Lucent Enterprise Digital Age Networking manages IoT devices in an automated and secure manner while enabling seamless integration into business-oriented digital processes.

With 115 million active Microsoft Teams users, the demand for compliance tools has risen dramatically. We’ll lay out the most common compliance challenges and show how the Azure infrastructure that Teams is built on can be used to address the regulatory requirements of any industry.

The traditional security perimeters used by organizations are vulnerable, and fast-growing technologies like cloud, mobile and virtualization are blurring these boundaries. Cyber criminals know this and exploit any vulnerabilities to access lucrative data, such as customer identities, financial information, and personal data, especially vulnerabilities associated with privileged users. This whitepaper discusses the top 3 privileged user access challenges faced by Managed Service Providers (MSPs) and enterprises when dealing with secure remote access to critical network devices and systems for their privileged users (whether internal or external), including:

1. Remote access and management: How to achieve remote access and management that reduces the threat of a security breach without compromising productivity.
2. Time to service: How rapid, secure access can be achieved without limiting the level of service that can be delivered.
3. Ensuring compliance: How varied compliance needs such as SOX, NIST, IRS, PCI or HIPAA can be met.

Corporations have no choice but to live with multiple meeting & team collaboration tools for one solution cannot meet the integrated and full featured requirements of internal employee collaboration and, at the same time, the inexpensive and simple ad hoc external meetings constraints. This white paper analyses the different market family offerings and presents what the optimal product mix could be.

Current firewall architectures are complicated, do not scale and lock you in. That’s why many look at virtualization to solve the issue just like it did for data centers and the cloud. But to make virtualization consumable, you need a turnkey platform that offers simple, automated virtualization of hardware firewalls and zero-touch network security operations. This whitepaper will explain how MSSPs can leverage this platform to offer a new firewall-as-a-service (FWaaS) that replaces their customers’ physical firewalls and begins the journey towards a complete secure access secure edge (SASE) architecture.

Learn how Dell’s MSP support program can help turbocharge your MSP business. The Dell Expert Network is a one-stop shop that makes business engagement easier and helps you better serve your small business customers.

Business Continuity Plans are critical to protecting organizations against costly downtime and data loss. Data centers, server rooms, telecom closets and other IT facilities are particularly vulnerable to downtime caused by factors such as temperature, humidity, power loss and more. Learn why environment monitoring should be a key factor in your Business Continuity Plan, and how it can alert you to potential concerns such as high heat, water leaks, power loss and more before they cause downtime and data loss.

Written By: DMG Consulting LLC <BR><BR>
Voice self-service has changed dramatically since voice response units (VRUs) first came on the scene in the early 1980’s. The self-service market has grown and expanded during the past 40 years, and it’s time for organizations to adopt the current generation of solutions as an important step in their digital transformation. The goal today is to provide a personalized and intelligent self-service experience cost effectively. It’s also important to deliver a consistent and high level of customer service regardless of the channel in which customers elect to interact. The most sophisticated self-service is provided by a relatively new IT sector called intelligent virtual agents (IVAs). IVAs use a natural language conversational approach, enhanced by machine learning and intelligent augmentation (IA), to deliver a personalized customer experience in any channel (voice, web, chat, instant messaging (IM)/short message service (SMS), email, etc.). The question is not whether you are ready to migrate from your existing self-service solutions to IVA-supported voice and digital self-service, but how quickly you can effectively adopt the new generation of AI-enabled self-service technology. Read this white paper to see where your organization currently stands in its self-service maturity evolution and the steps needed to make the transition to IVA successful.

Written By: Joseph Williams, Analyst, BC Strategies<BR><BR>Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.

Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement.1 Eighty-four percent of respondent companies indicated they were investing in customer experience technologies in 2018. A quarter expect to have virtual chatbot technologies deployed by 2020. Overall, thirty percent expect by the same year to be using AI technologies to augment at least one of their primary sales processes.

Major advancements in Artificial Intelligence (AI), Speech Recognition and Natural Language Processing have given organizations that need to automate self-service a giant leap forward. For the first time ever, companies of all sizes can now use Virtual Agents to reduce costs and improve the customer experience. Unfortunately, these advancements have also led to some confusion in the market. The terminology surrounding Virtual Agents can be confusing and it’s often challenging for an organization to understand exactly what can be accomplished today. Buyers also need a framework to help them decide which functionality should be implemented in order to meet their most pressing business needs.