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Enhancing The Guest Experience - Mobility Done Right
Jenne
5/16/2017 10:24:34 AM
Key findings from Extreme Networks’ CIO Summit reveal how innovation in mobility will shape the future of enterprise networking for sporting event venues and beyond.
Improving the Fan Experience with Mobility
What do you get when the CIOs from Boston’s top sports teams come together under one roof? We called it the CIO Summit, and the subject – mobility and innovation – couldn’t have been timelier. All enterprises today are confronted with the challenge of providing seamless internet access to today’s highly-mobile users. The sporting event venue business has the added challenge of providing that seamless Wi-Fi service “a.k.a. game-day experience” to several thousand mobile users in a densely populated area – once thought to be an impossible feat.
In Part I of our “Innovation in Mobility” series we will highlight how the New England Patriots, heralded as innovators in Wi-Fi, tackled the Wi-Fi challenge head- on and are now able to simultaneously deliver Wi-Fi to 70,000 people at Gillette Stadium. We will also share what our other Boston professional sports teams are doing to ensure they are evolving with their fans.

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Choosing The Right Wireless Intrusion And Prevention Policies
Jenne
5/16/2017 10:23:49 AM
The need for delivering quality wireless services in hospitality venues like hotels and big convention centers has been increasing. The availability and quality of Wi-Fi service is one of the most mportant factors for business travelers, event organizers, and holidaymakers when making their decisions about hotel booking. Some hoteliers offer free Wi-Fi hotspots in order to attract guests and differentiate their services, while others charge fees for Wi-Fi services. Typically, these hotspots use unsecure open authentication, so network administrators need to separate guest network access from core corporate network. With the presence of many Wi-Fi devices from guests who often run their own personal Wi-Fi hotspot, administrators need the best Wireless Intrusion Prevention System (WIPS), one that delivers no false positives for clients and access points. Also, increased emphasis by regulatory bodies like the Federal Communications Commission (FCC) and other government agencies on enforcement of laws related to RF jamming are making it crucial for WIPS systems to accurately identify unauthorized rogue devices before initiating air termination on these devices. Recently, there were incidents where the FCC imposed massive fines on organizations for wrongfully terminating personal Wi-Fi hotspots of guests in hospitality venues. This paper gives a quick overview best practices for device classification and policy enforcement while setting up a WIPS system.

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Broadband Over Existing Cable In Hotels
Jenne
5/16/2017 10:20:25 AM
Telephone wire and coaxial cable is found in every hotel guest room. At the most basic, these cables are used to deliver guest room entertainment to a television, and communications to a bedside phone. With the advent of Internet delivered content and ubiquitous smartphones, the guest expectations have far exceeded the ability of basic television and telephony communications. Additionally, the all-wireless nature and convenience of mobile devices has made 802.11 wireless networks preferred.
There are four methods to deploy 802.11 wireless into hotel guest rooms to service higher quantities of low power wireless devices.

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Guide: Four Strategies to Modernize Outbound Customer Engagement
Nuance
4/17/2017 1:38:01 PM
Customer outreach strategies that rely on predictive dialers and impersonal one-way message blasts for appointment and billing reminders, service notifications, fraud alerts and account or order updates, are increasingly ineffective at reaching and engaging today's digital consumer.

Get the guide "Dialers don't do digital: Four strategies to modernize outbound customer engagement" to learn how organizations like yours are replacing dialers or augmenting them with intelligent, multi-channel digital outreach via email, text, interactive voice and in-app messages to:

• Deliver the right message, via the right channel, at the right time to improve customer engagement and satisfaction.
• Lower overall cost of contact—dialers cost $4-$7 per contact whereas modern proactive engagement solutions cost pennies.
• Gain immediate improvements in key metrics including reduced inbound call volume, improved agent efficiency and increased revenue.

Get the guide today.

The Zadara Storage Cloud - A Validation of its Use Cases and Economic Benefits
Zadara Storage
4/7/2017 10:25:16 AM
Traditional CapEx storage infrastructure is no longer cost-effective and cannot keep up with your needs. This report by the Evaluator Group answers why and how the market is changing, where Zadara stands and how Zadara is effecting change in the market. Lastly, it defines “storage immortality” and how that results in a high-performing, cost-effective storage solution.

Solving Enterprise IT Challenges with Storage-as-a-Service
Zadara Storage
4/7/2017 10:23:38 AM
Software-Defined Storage architectures and as-a-service models are enabling organizations to take advantage of pay-as-you-go, flexible storage to meet changing business and application needs without compromising performance or security at lower costs. This eBook covers these topics including the storage-as-a-service model, storage challenges, on-premises versus traditional lease comparison, multi-tenancy, data protection and more.

The Zadara Storage Cloud
Zadara Storage
4/7/2017 10:22:18 AM
Recently, the IT industry has capitalized on two key innovations: cloud-based solutions and as-a-service solutions. This white paper goes into the technical details of how Zadara Storage provides both in their pure OpEx enterprise-grade storage solution in two delivery models: On-Premises and in the Cloud.

Zadara Storage for Managed Service Providers
Zadara Storage
4/7/2017 10:20:46 AM
This white paper shows the depth of Zadara Storage services and how they are deployed, managed, and monitored to create the best storage environment for each use case. This includes Zadara services, onboarding, training, tuning, support, servers/switches/disks, upgrades, chargeback/billing and more.

Netrepid Case Study - Netrepid eliminates CapEx agility challenges, while reducing cost and improving peformance
Zadara Storage
4/7/2017 10:18:34 AM
IT Service Provider, Netrepid, improved their performance by 80% by replacing their existing Dell infrastructure with VPSA Storage Arrays - on-premises, in their own data center. In addition to improving performance via resource isolation, Netrepid significantly reduced their storage costs and enhanced security.

People Power: CGS Ensures Customer Support Agents Are Successfully Prepared
CUSTOMER Magazine
3/31/2017 2:39:07 PM
It’s critically important for a contact center to recruit and hire the right people, provide them with the training required to do their jobs well, engage them in their tasks, staff them in the correct numbers, and support and encourage them along the way. CGS takes special care in addressing all of the above so the organizations that rely on it for contact center business process outsourcing can deliver the best possible customer experience.

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