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Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage
IBM
4/3/2014 3:59:30 PM
The use of Software as a Service (SaaS) has skyrocketed over the last few years and shows no signs of slowing. What's driving that demand? An IBM Center for Applied Insights study - based on input from more than 800 IT and business decision makers worldwide - offers some surprising answers.

As expected, reducing the total cost of ownership (TCO) of their applications is the top reason companies try SaaS. However, top performers are gaining something even more critical: competitive advantage. Leading companies are leveraging SaaS in powerful and even transformative ways.

Under Cloud Cover: How Leaders are Accelerating Competitive Differentiation
IBM
4/3/2014 3:57:49 PM
More and more business leaders are recognizing the profound implications of how implementing Cloud computing can help their organizations make money, differentiate and compete. According to a study sponsored by The IBM Center for Applied Insights, in collaboration with Oxford Economics, 802 Cloud decision makers and users surveyed believe that the top three most valuable capabilities in their "cloud of the future" would be:

-Product/service building blocks: Easy-to-assemble industry or business service components they can use to construct new products or services.
-(Even bigger) big data: Access to and management of vast data stores they can't get to now.
-Industry-specific platforms: Cloud platforms with applications and computing environments designed specifically for their industry.

Read this Study for more insights from Cloud computing decision makers and users involved in the survey.

Big Data Reveals: Top 5 Factors Driving Customer Satisfaction
Evolv
3/28/2014 9:43:34 AM
Most executives consider customer satisfaction a critical metric, but often lack the visibility into the factors that are truly driving an outstanding experience with their brand. Each year millions of workers responsible for critical customer experiences are selected, trained, advanced, and replaced.

Uncovering the true factors that impact customer satisfaction and loyalty isn't just about hiring or training. New big data research has uncovered surprising new insights into the real drivers of customer satisfaction. And much like customer behavior, what truly drives customer experience and CSAT may not be the factors that you think.

Download the report now to see the five factors that truly matter.

The Bad and the Ugly of Out-House Agents
CGS
3/24/2014 10:41:03 AM
Who Answers When Customers Call Your Contact Center?

For basic customer service requirements, the at home agent model can sometimes be appropriate and very successful. But it is not a one size fits all solution - and this is especially true when you factor in privacy and compliance concerns when agents handle sensitive customer information or when the nature of the call is technical or specialized.

The objectives of this whitepaper are to shed light on the true history of the "out-house model." We will discuss the differences between in-house and out-house agents, and the pros and cons of each model.

You will learn:
- The history of the out-house approach
- If the at-home customer support model is right for your business
- Details on the good, bad and ugly results of leveraging out-house agents
- What questions to ask a provider about the out-house model

Fleet and Asset Management: Transforming Logistics with Machine-to-Machine Communications
Vodafone
3/21/2014 5:02:26 PM
M2M has already had a massive impact in the global transportation sector. It's becoming a mainstay of transport operations where freight needs to be delivered rapidly and safely. It's helping logistics companies manage global fleets to ensure that consignments arrive in optimum condition. M2M has taken tracking to a new and much more sophisticated level, creating new possibilities for companies wishing to track freight and vehicles.

Manufacturing Industry Brochure
Vodafone
3/21/2014 4:54:09 PM
M2M technology can save you time and money while transforming the way you run your business - from design through to post-production. M2M solutions provide you with real-time data to help you optimize each stage of your product lifecycle - enabling you to drive down costs and serve your customers better. Find out how manufacturers are already using our M2M solutions to improve processes, cut costs, and offer a better service to their customers.

Connected Revolution
Vodafone
3/21/2014 4:36:32 PM
With competitive pressures intensifying and the pace of innovation accelerating, recognizing key trends, understanding their implications and, where appropriate, responding decisively is essential to remain successful.

This paper describes our thinking relating to understanding the impact of the connected revolution. If you are interested in topics such as the growth of the Internet of things and machine-to-machine (M2M), the opportunity it represents for businesses and the requirements for success, then you will find this of interest.

10 Reasons to Buy a Commercial Software Licensing and Entitlement Management Solution
Flexera
3/12/2014 11:42:36 AM
Is it better to build your own software licensing and entitlement management system or purchase a commercial off-the-shelf (COTS) solution? The ROI and benefits will vary from customer to customer, based upon business needs and market conditions.

Historically, many software vendors and intelligent device companies attempted to build their own licensing and entitlement management systems, when at some point they realized that it was a losing proposition. In-house developed software licensing and entitlement management solutions become inflexible and not scalable, and required too many resources that should be applied to other areas of core-competency. Ultimately, they decided that a COTS solution was best.

This white paper explores some of the top reasons to consider a COTS software licensing and entitlement management solution.

IDC Research Report: The Coming of the 3rd Platform and What This Means for Software Business Models - Essential Guidance for Intelligent Device Manufacturers
Flexera
3/12/2014 11:40:43 AM
The IT industry is in the midst of a massive structural shift toward what IDC calls the 3rd Platform. The 3rd Platform is the next-generation computer platform characterized by a proliferation of always-connected smart mobile devices, coupled with the widespread usage of social networking, and layered over a cloud-based server infrastructure. The new platform makes possible a broad proliferation of two important, value-generating overlays on top of this foundation: big data analytics and social technologies.

A combination of factors are actively driving the adoption of the 3rd Platform:
- Ease of access
- Cost
- Sales Channels
- Self-service/self-provisioning
- Hubs and value-added application mash-ups

Read this research study to learn more about the rise of the 3rd Platform and the ways in which software business models will change as a result. Advice to intelligent device manufacturers on pricing and licensing of software-based applications and services is provided.

IDC Research Report: Hardware Companies Face Unique Challenges in Growing Software Revenue
Flexera
3/12/2014 11:37:12 AM
With shrinking margins on hardware sales, intelligent device manufacturers are increasingly looking to leverage the embedded software within their devices in various ways. However, in the past, this software may have been given away with the hardware or bundled with the hardware in such a way that the value of the software was not called out separately. Beyond the challenges of establishing value and developing a pricing scheme, these firms find that software licensing is a lot different from selling hardware.

According to IDC, intelligent device manufacturers are finding the value in monetizing or licensing their software:
- Provides an additional high-margin revenue stream
- Protects intellectual property (IP) from misuse
- Simplifies product packaging while allowing for more flexible configurations
- Lowers inventory costs by decreasing the number of SKUs needed to satisfy unique customer demands

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