Powered by TMCnet
 

Cable Technology

WHITE PAPERS

White Papers Banner

White Paper Library

This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


White Papers

Are you interested in contributing your White Paper into the TMCnet White Paper Library, contact us now !


 White Paper Library Search


 
Title:
Categories:
Company:
 

Delivering a Frictionless Customer Experience with Service Cloud
Bluewolf
9/10/2014 3:22:46 PM
Customers today expect a frictionless and fast experience with your brand. Customer service is playing a pivotal role to help lead this business transformation, enabling all employees to respond to customer expectations.

However, many companies are still struggling to deliver this integrated service experience. In this white paper, learn how salesforce.com’s Service Cloud is leading the shift towards frictionless customer service experience for agents and customers alike. We will take a deep-dive into key features of Service Cloud, including:
• Agent Console
• Reporting & Dashboards
• Queue Support
• Salesforce Communities
• Knowledge

Neustar Delivers with Information, Analytics
Neustar
9/5/2014 10:22:47 AM
Neustar is a trusted provider of authoritative data – offering a wide array of information and analytics solutions that enable CIOs and marketing staff to leverage both internal and external data to better understand their customers, make business decisions based on more accurate and complete information, and drive new revenues and savings in the process.

Foundations for Delivering Self-Service Profitability and Customer Satisfaction
JD Power
9/5/2014 9:51:43 AM
Improved customer satisfaction and self-service usage can be a difficult goal for contact centers to achieve. In this Strategic solutions Series, Mark Miller, senior director of contact center solutions at J.D. Power, offers guidance to executives who are challenged to deliver both high customer satisfaction and high containment rates.

Challenges of Building Intercloud
Aricent
9/3/2014 5:59:35 PM
Intercloud is a collection of interoperating clouds that requires connectivity and collaboration among disparate cloud providers. Mature standards are required to facilitate seamless coordination among such cloud networks. As a set of widely accepted standards does not exist yet, an intermediate platform acting as a federation platform among the cloud vendors is necessary. This whitepaper discusses key aspects of such a federation platform that enables Intercloud operability.

Next-Generation Service Assurance in Network Of Clouds
Aricent
9/3/2014 5:58:54 PM
Traditional service assurance in a data center is mainly focused on collecting fault and performance events from different compute, storage and network elements to manage service quality. With the emergence of SDN, NFV and network of clouds, it is apparent that traditional service assurance framework needs to be reworked to meet the demands of next-generation data centers. This whitepaper discusses key aspects of an orchestrator that enables next-generation service assurance in a network of cloud setup.

Mobile Test Automation Best Practices
Aricent
9/3/2014 5:58:15 PM
Enterprises face a variety of challenges in taking mobile applications to the market because of complex mobile ecosystem. This comprises a multitude of varying parameters, such as mobile devices, operating systems (OS), browsers, applications, chipsets and software running on networks. This whitepaper discusses the challenges faced in testing mobile applications, test automation that can overcome these challenges and strategies and best practices that can maximize the ROI achieved by automating the testing process.

Next-Generation Technical Support
Aricent
9/3/2014 5:57:14 PM
Communication technologies are continually evolving and co-existence of multiple technologies and multiple vendors have made networks increasingly complex and expensive to manage. This coupled with fierce competition has now made technical support a highly critical aspect that impacts customer satisfaction, and hence customer loyalty.

Support models have moved beyond simple network monitoring to a more proactive approach that helps in optimizing efficiency, and improving customer experience by predicting, identifying, and fixing problems before they arise. The next generation technical support whitepaper provides insights into how these next generation support models can be used to reduce risk and enhance customer satisfaction.

Implementing Integrated Multi-Technology Networks
Aricent
9/3/2014 5:56:18 PM
Heterogeneous Networks comprising base stations of varying form factors in a layered architecture are imperative to optimize coverage and capacity. Capacity and coverage can be further augmented by providing the consumers with an alternate channel for data by leveraging ubiquitous WiFi.

Small cells are a critical component of these heterogeneous networks that provide multiple benefits including coverage and capacity optimization, enhancement of user experience and data offloading for reducing the load on core networks. Multi-mode small cells provide the further benefit of supporting LTE, 3G and Wi-Fi using just once device.

This whitepaper provides insights into the benefits of HetNets and the various implications involved in deploying small cells. It discusses the various aspects to be considered while deploying small cell such as powers supply, backhaul, timing, antenna etc. It also discusses the benefits of WiFi offloading and ways to implement automatic network selection and automatic authentication.

Aricent played a key role in developing the first 3G small cell. We provide a comprehensive suite of standards compliant small cell software enablers to help Communication Equipment Providers (CEPs) rapidly develop small cell access points and gateways. These frameworks have been optimized on leading hardware platforms to help reduce complexity and risk. We also provide multi-mode small cell software that can support LTE, 3G and WiFi simultaneously or in any combination thereof.

Realizing OpenFlow Switches for Implementing Software-Defined Networks (SDN)
Aricent
9/3/2014 5:53:47 PM
Software-Defined Networking (SDN) is being leveraged extensively to simplify management of complex heterogeneous networks and realize unprecedented CAPEX and OPEX savings. OpenFlow is one of the most popular protocols for the implementation and management of SDN.

Click here to download a whitepaper that provides insights on how you can leverage Aricent’s OpenFlow software enablers to build pure or hybrid OpenFlow networking equipment. These enablers can help reduce development costs by up to 80% and time to market by up to 85% as compared to grounds-up development.

This whitepaper also explores how OpenFlow software enablers can be leveraged to build OpenFlow switches for deployment across campus, datacenter, enterprise and service-provider networks.

Aricent is a leading provider of comprehensive software enablers and product engineering services for SDN and OpenFlow. Our portfolio of SDN software enablers includes OpenFlow Client, Hybrid Routing and Switching Framework, Fast Path Framework, OpenFlow Test Automation Framework (OF TAF) and SDN Controller Applications.

When Customer Service Goes Social
Impact Learning Systems
9/3/2014 5:27:17 PM
Is social media a trend, or is it here to stay? Should you be incorporating social media into your customer service strategy? In this informative presentation, Impact Learning System discusses the research behind social media and customer service. It gives insightful pointers on which social media channels are most effective, and discusses how you can build an effective customer service social media strategy that your customers will benefit from.

First 1 2 3 4 5 6 7 8 9 10  ... Last