Powered by TMCnet
 

Cable Technology

WHITE PAPERS

White Papers Banner

White Paper Library

This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


White Papers

Are you interested in contributing your White Paper into the TMCnet White Paper Library, contact us now !


 White Paper Library Search


 
Title:
Categories:
Company:
 

Why You Need to Embrace Conversational AI for Customer Care
Inference Solutions
8/27/2020 12:36:44 PM
Written By: Joseph Williams, Analyst, BC Strategies<BR><BR>Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.

Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement.1 Eighty-four percent of respondent companies indicated they were investing in customer experience technologies in 2018. A quarter expect to have virtual chatbot technologies deployed by 2020. Overall, thirty percent expect by the same year to be using AI technologies to augment at least one of their primary sales processes.

Buyers Guide to Intelligent Virtual Agents and Chatbots
Inference Solutions
8/27/2020 12:33:28 PM
Major advancements in Artificial Intelligence (AI), Speech Recognition and Natural Language Processing have given organizations that need to automate self-service a giant leap forward. For the first time ever, companies of all sizes can now use Virtual Agents to reduce costs and improve the customer experience. Unfortunately, these advancements have also led to some confusion in the market. The terminology surrounding Virtual Agents can be confusing and it’s often challenging for an organization to understand exactly what can be accomplished today. Buyers also need a framework to help them decide which functionality should be implemented in order to meet their most pressing business needs.

4 SIMPLE STEPS FOR DEPLOYING IoT: MANAGING THE ECOSYSTEM
Aeris
8/17/2020 3:39:09 PM
This whitepaper looks at the basic needs for an IoT deployment, specifically focusing on the necessary technology, required coverage, a comprehensive level of support, and connectivity management. Download now to dive in!

LTE-M Pain Points Infographic
Aeris
8/17/2020 3:37:40 PM
As a leading, global provider of cellular IoT connectivity, Aeris has connected millions of devices around the world. We've designed our LTE-M offering to help you overcome common connectivity challenges and set the bar for quality service in your industry. Download this infographic to get started.

AERIS FUSION IoT NETWORK: BEST-IN-CLASS CONNECTIVITY
Aeris
8/17/2020 3:35:35 PM
The Aeris Fusion IoT Network is an intelligent solution for connecting IoT devices across 2G, 3G, LTE, LTE-M, and NB-IoT, and is the first-ever intelligent, 5G-ready solution designed to enable innovation specifically for LTE-M deployments. Download this overview to learn more about Aeris’ best-in-class global connectivity offering.

How to Choose Your IoT Connectivity Technology
Aeris
8/17/2020 3:30:55 PM
In this infographic, read about the key considerations for de-risking global expansion - selecting connectivity technology for the expansion regions; choosing distribution partners and technologies for scalable operations; and managing regional security and regulations. Download now to figure out which connectivity technology is right for your IoT needs.

REMOTE AGENT PLAYBOOK
RingCentral 2020
6/2/2020 12:31:40 PM
This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others. As organizations navigate potential emergency situations that forge agents to work remotely, RingCentral can help you continue to work as a team to serve your customers even while they are working from home.

5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT
RingCentral 2020
6/2/2020 12:29:05 PM
Learn why some call centers can feel downright destructive, and how your business can replace that toxicity with positivity — and success.


No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged team that’s ready, willing, and capable of providing the service they expect. When employees clock in, they’re hoping to be a part of that dream team — plus a positive working environment that helps them serve customers to their best ability.

The reality is that not every call center is set up for success — and some struggle to escape a toxic call center environment. If your call center is one of the good ones, high five! If you believe yours is just okay and could be better, we’ll help you get there. This eBook explores toxic call center environments: what they look like, why they happen, and how to change them for the better.

The Total Economic Impact™ Of RingCentral Contact Center
RingCentral 2020
6/2/2020 12:27:26 PM
Cost Savings And Business Benefits Enabled By RingCentral Contact Center



To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers of RingCentral Contact Center. To reflect the impact that RingCentral Contact Center could have on an organization, Forrester has developed a composite organization detailed further below that is based on benefit and cost data gathered from the interviews. The composite is representative of the organizations Forrester interviewed and is used to present the aggregate financial analysis in this study. The magnitude of benefits and costs will vary for organizations with more or fewer agents.
Prior to using RingCentral Contact Center, the interviewed organizations primarily used on-premises contact center systems for voice and multiple cloud applications for internal collaboration. Poor reliability caused excessive downtime. Agents found their legacy systems time-consuming and difficult to use. In addition, the legacy on-premises systems constrained operational flexibility and did not readily scale. The complexity of legacy systems increased the IT staff effort needed to manage them.

With RingCentral Contact Center, the interviewed organizations were able to not only deliver a better customer and agent experience but also decrease their contact center costs. The IT director at an enterprise software company summed up its impact by noting, “There are so many things we can do with RingCentral Contact Center that we couldn’t do before.”

The collaborative contact center: A disruptive approach to customer engagement
RingCentral 2020
6/2/2020 12:25:43 PM
It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?
High agent turnover rates and slow ramp-up times
Time-consuming sharing of information
Inability to access needed experts, reducing first-contact resolution

Find out More…

First 1 2 3 4 5 6 7 8 9 10  ... Last