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Next-Generation Service Assurance in Network Of Clouds
Aricent
9/3/2014 5:58:54 PM
Traditional service assurance in a data center is mainly focused on collecting fault and performance events from different compute, storage and network elements to manage service quality. With the emergence of SDN, NFV and network of clouds, it is apparent that traditional service assurance framework needs to be reworked to meet the demands of next-generation data centers. This whitepaper discusses key aspects of an orchestrator that enables next-generation service assurance in a network of cloud setup.

Mobile Test Automation Best Practices
Aricent
9/3/2014 5:58:15 PM
Enterprises face a variety of challenges in taking mobile applications to the market because of complex mobile ecosystem. This comprises a multitude of varying parameters, such as mobile devices, operating systems (OS), browsers, applications, chipsets and software running on networks. This whitepaper discusses the challenges faced in testing mobile applications, test automation that can overcome these challenges and strategies and best practices that can maximize the ROI achieved by automating the testing process.

Next-Generation Technical Support
Aricent
9/3/2014 5:57:14 PM
Communication technologies are continually evolving and co-existence of multiple technologies and multiple vendors have made networks increasingly complex and expensive to manage. This coupled with fierce competition has now made technical support a highly critical aspect that impacts customer satisfaction, and hence customer loyalty.

Support models have moved beyond simple network monitoring to a more proactive approach that helps in optimizing efficiency, and improving customer experience by predicting, identifying, and fixing problems before they arise. The next generation technical support whitepaper provides insights into how these next generation support models can be used to reduce risk and enhance customer satisfaction.

Implementing Integrated Multi-Technology Networks
Aricent
9/3/2014 5:56:18 PM
Heterogeneous Networks comprising base stations of varying form factors in a layered architecture are imperative to optimize coverage and capacity. Capacity and coverage can be further augmented by providing the consumers with an alternate channel for data by leveraging ubiquitous WiFi.

Small cells are a critical component of these heterogeneous networks that provide multiple benefits including coverage and capacity optimization, enhancement of user experience and data offloading for reducing the load on core networks. Multi-mode small cells provide the further benefit of supporting LTE, 3G and Wi-Fi using just once device.

This whitepaper provides insights into the benefits of HetNets and the various implications involved in deploying small cells. It discusses the various aspects to be considered while deploying small cell such as powers supply, backhaul, timing, antenna etc. It also discusses the benefits of WiFi offloading and ways to implement automatic network selection and automatic authentication.

Aricent played a key role in developing the first 3G small cell. We provide a comprehensive suite of standards compliant small cell software enablers to help Communication Equipment Providers (CEPs) rapidly develop small cell access points and gateways. These frameworks have been optimized on leading hardware platforms to help reduce complexity and risk. We also provide multi-mode small cell software that can support LTE, 3G and WiFi simultaneously or in any combination thereof.

Realizing OpenFlow Switches for Implementing Software-Defined Networks (SDN)
Aricent
9/3/2014 5:53:47 PM
Software-Defined Networking (SDN) is being leveraged extensively to simplify management of complex heterogeneous networks and realize unprecedented CAPEX and OPEX savings. OpenFlow is one of the most popular protocols for the implementation and management of SDN.

Click here to download a whitepaper that provides insights on how you can leverage Aricent’s OpenFlow software enablers to build pure or hybrid OpenFlow networking equipment. These enablers can help reduce development costs by up to 80% and time to market by up to 85% as compared to grounds-up development.

This whitepaper also explores how OpenFlow software enablers can be leveraged to build OpenFlow switches for deployment across campus, datacenter, enterprise and service-provider networks.

Aricent is a leading provider of comprehensive software enablers and product engineering services for SDN and OpenFlow. Our portfolio of SDN software enablers includes OpenFlow Client, Hybrid Routing and Switching Framework, Fast Path Framework, OpenFlow Test Automation Framework (OF TAF) and SDN Controller Applications.

When Customer Service Goes Social
Impact Learning Systems
9/3/2014 5:27:17 PM
Is social media a trend, or is it here to stay? Should you be incorporating social media into your customer service strategy? In this informative presentation, Impact Learning System discusses the research behind social media and customer service. It gives insightful pointers on which social media channels are most effective, and discusses how you can build an effective customer service social media strategy that your customers will benefit from.

Training Secrets of Effective Organizations
Impact Learning Systems
9/3/2014 5:26:43 PM
Training in organizations is only as effective as the before, during, and follow-up initiatives that support the training materials. In this presentation, learn how to make training more effective by creating a supporting plan that prepares employees for the training, and that reinforces the training curriculum. Additionally, you’ll get insights into how adults learn most effectively, and you’ll learn how to make training engaging and fun for your employees.

It Starts with Reliable Quality Interaction Recording
TantaComm
9/2/2014 1:24:18 PM
Interaction recording is the first step in the process to evaluate and improve customer service, increase quality, optimize a workforce, or ensure regulation compliance. However, in most cases it is the least discussed product when contact centers are considering workforce optimization solutions.

The Power of One: Vodafone Pulls It All Together to Make M2M Work
Vodafone
8/26/2014 2:38:19 PM
M2M is one of Vodafone’s key strategic growth initiatives, through which it delivers end-to-end M2M solutions including connectivity, integrated terminals, and applications in partnership with more than 50 M2M ecosystem partners.

M2M Evolution recently interviewed Andrew Morawski, Head of M2M Americas at Vodafone, about Vodafone’s effort to accelerate M2M adoptions, to learn more.

The GetWireless Advantage
GetWireless
8/26/2014 2:36:20 PM
GetWireless is a value-added distributor of cellular-based solutions. It prides itself on its experience, integrity, and knowledge, all of which the company says enables it to provide an unmatched level of customer service. M2M Evolution magazine recently spoke with GetWireless CEO Brian Taney to get the details.

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