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RingCX Digital Engagement Datasheet
RingCentral
1/18/2024 4:18:29 PM
Turn into a customer-ready business with RingCX. Meet your customers on all the channels that matter with the AI-first, simple-to-use contact center that makes smarter customer experiences easy.

An introduction to AI in customer service
RingCentral
11/1/2023 12:03:00 PM
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

5 ways AI can transform your customer experience
RingCentral
11/1/2023 11:59:45 AM
AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

The processes and tools used to deliver customer service may change rapidly, but one thing remains the same: providing a stellar customer experience requires understanding what customers want and providing it to them.

The Cloud, Infra, and Security Landscape for Independent Software Vendors (ISVs)
Xoriant
3/20/2023 1:15:34 PM
To deliver software products at digital speed and stay relevant, ISVs are relying on multi-cloud and hybrid infrastructures which can be difficult to architect, monitor, and manage. And once you commit to cloud first, your teams may run into resource bandwidth and security challenges that impede rigorous observability and optimization.

Developing a systematic cloud strategy that goes beyond migration and addresses the unique requirements of shared security, cloud native development and optimization will help ensure your desired business outcomes.

In this POV, Jay Kashyap, Xoriant SVP & GM Cloud, Infrastructure and Security practice, shares his views on how a systematic cloud adoption framework can help ISVs conquer the cloud.

- Discover key drivers, facts and figures tested across multiple projects to help ISVs
- Develop a systematic approach and methodology leveraging modern tools and technologies to help ISVs maximize their cloud investment
- Leverage cloud providers’ advanced services and innovations to leapfrog and competition
- Arm yourself with field-tested to-do’s that help avoid pitfalls and make future-proof decisions at every stage – from Cloud Enablement to Security and Optimization

Five Ways to Reduce the Cost and Complexity of File Sharing
Egnyte
11/12/2021 2:50:38 PM
The legacy file server is dead! Have clients that are looking to replace their file servers? Looking for a solution that is easy to deploy and manage?

In this ebook Egnyte shares 5 ways you can reduce the cost and complexity of file sharing.

Egnyte Solution Overview
Egnyte
11/12/2021 2:48:31 PM
Egnyte is the only all-in-one platform that combines data-centric security and governance, AI for real-time and predictive insights, and the flexibility to connect with the content sources and applications your business users know and love — on any device, anywhere, without friction.

In this Solution Overview you will learn:
• What is the Egnyte Solution?
• Why Egnyte - what makes us different?
• How it works

Protect and Grow your Business with Egnyte
Egnyte
11/12/2021 2:46:22 PM
Egnyte partners with IT Service Providers to bring content collaboration and governance to organizations all over the world. Our diverse set of partners serve customers of all sizes and industries globally.

When you join our Egnyte MSP partner program, you receive exclusive benefits such as:

• Dedicated MSP Team – for Technical, sales and marketing support
• Co-branded marketing material and programs
• Free Training and access to SMEs in various topics
• Good margins and much more

Find out more about the Benefits of Egnyte for your clients and how to become a partner!

Enabling Smarter Industrial Processes with Edge-to-Cloud Intelligence
Sierra Wireless
4/23/2021 12:44:27 PM
Recently, Beecham Research conducted a survey among industrial sector professionals to learn more about the challenges they see in introducing smart industrial processes. This report consolidates the survey findings and examines how new computing models, such as edge-to-cloud, bring the power and flexibility of the cloud to the industrial edge, allowing industrial companies to circumnavigate the "heavy lifting" associated with building and scaling IIoT applications.

Download the report to learn:

• How companies are responding to IIoT challenges
• Ground realties of IIoT implementations
• How companies can leverage the edge-to-cloud computing model to navigate their IIoT journey

SafeDNS For MSPs and MSSPs- Reduce threats and save support time
SafeDNS
4/13/2021 9:21:10 AM
As a result of a long-term experience with MSPs and MSSPs, we are relaunching our program for the MSP sector to offer cloud web filtering control and provide defense against web-based threats by stopping malicious resources at the DNS layer. SafeDNS offers a range of services and revenue opportunities for MSPs and MSSPs. It is fast and easy to deploy without additional investment and seamlessly meets the MSP and MSSP marketplace’s needs.

Learn how they can help their clients get additional layer of cybersecurity, manage web access of their internet users, and allow them see the usage stats - without significant expenses. One of the most cost-effective solution among the same-level services.

The Future of IVR Customer Service Assurance
Empirix
4/7/2021 8:28:50 AM
Enabling customers to use self-service tools such as IVRs are critical for efficient, cost-effective business operations. But systems that are poorly optimized lead to more problems than they solve. Having a clear understanding of how well your IVR is working to serve the needs of your customers is critical as it baselines operational efficiency and identifies new opportunities to improve customer experience, cut costs and advance service offerings.

Download this paper and explore how to :
• Automate customer use cases
• Accelerate release cycles and deploy cutting-edge technologies with confidence
• Ensure that your contact center systems are operating as designed and intended
• Detect, respond to, and remedy service interruptions and measure their impacts on revenue

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