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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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Increasing Fleet Profitability with Telematics
Geotab
8/11/2016 9:52:52 AM
Fleet Savings Report COI vs. ROI

Do you want to run a more profitable fleet? Read this white paper to discover how to uncover potential savings in the areas of safety, fuel, maintenance, and productivity. By pursuing these savings opportunities, You can increase fleet efficiency and improve your bottom line.

What you will learn:

- What is the Cost of Ignoring (COI)?
- How is COI calculated?
- How to use the Fleet Savings Summary Report
- Four key opportunities for cost savings
- Importance of driver behavior management

Defining the Mobile Cloud
Mitel
8/10/2016 2:52:49 PM
The mobile enterprise is here. It’s a product of the intersection of mobile, cloud, and real-time technologies and it’s a major shift.

Mitel worked with Mobile Squared to survey more than 3500 people across carriers and businesses of every size to assess the state of the market.

• The influence of Millennials on the modern enterprise
• Why Cloud is at the heart of the mobile enterprise
• The role of real-time communications
• Cloud enterprise software and application-driven, device-optimized services

Download this report to learn how companies are responding to become Cloud-ready and mobile.

Opening Up Possibilities with Cloud Communications
Mitel
8/10/2016 2:51:53 PM
In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. The cloud is the source of the transformation. Read on to find out why some IT pros have embraced it and why some haven’t made the jump.

In this guide, we’ll discuss:

• Upgrade cycles and Moore’s law
• Planned (and unplanned) obsolescence
• Interoperability
• IT resource allocation
• The security element

Delivering a Digital Customer Experience for Today’s Mobile Consumer
Mitel
8/10/2016 2:51:06 PM
Consumers today expect to be able to interact with businesses through the medium of their choice, wherever they are.

You’ll learn:

• How to support businesses to be ready in a digital and mobile world
• The positive impact of a good digital customer experience
• Seven steps for helping businesses to create a successful digital customer experience.

Empower Your Customer Service Team to be Brand Advocates
Frost & Sullivan
8/10/2016 2:15:35 PM
Social customer service is no longer a luxury; it's a necessity. Consumer adoption of all forms of social media is at an all-time high but most companies are still using social media solely for outreach, missing a valuable opportunity for enhanced customer service. Social customer service is just as important to your brand as marketing and can be the key competitive differentiator in your business.

In this article you will discover:

- The business value of social customer service
- What makes the customer service the new marketing
- The right technologies to achieve exceptional customer service

Simplifying Security for Developers: 5 New Rules for Success
CENTRI
8/10/2016 11:38:34 AM
In order to take advantage of the latest digital business models, organizations need security that remains with their data and protects it no matter where it goes. Security needs to be transparent in solutions, without impacting the user experience. Organizations and developers need to define a resilient security architecture and deploy data-centric security technologies that support agility, speed, cost-effectiveness, and innovation in a highly connected world.

For developers of mobile, Cloud or IoT applications, finding the right strategy is not always easy. This white paper offers five new rules for developers to consider when choosing security for their applications with a strong focus on protecting the most valuable asset in the equation - the data.

Finding a True Cloud Contact Center – Top 5 Myths Dispelled
LiveOps Cloud
8/9/2016 9:59:57 AM
Cloud technology is one of the most misunderstood concepts of our time. Software as a service from the cloud has distinct advantages, but with all the market hype, it’s difficult to decipher between what is myth and what is reality.

This eBook delves into the top 5 myths around choosing a cloud-based contact center. It provides insight from key industry players including Gartner, Salesforce.com, IDC and Microsoft to expose the realities and latest trends, bringing clarity to your decision making process.

ICMI: Insider’s Guide to Perfecting the Customer Journey
LiveOps Cloud
8/9/2016 9:58:18 AM
The exploration of the customer journey begins with a simple fact: no organization is perfect. And while it may seem as though everyone else is getting it right, the truth is that even “best in class” contact centers have a few things they wish they could change.

This is what ICMI discovered when they surveyed hundreds of global, leading-brand contact center professionals. From the best to the worst, ICMI dissected the challenges, strengths, and the opportunities that exist for any organization to perfect their customers' journey. In their report, ICMI Guide to Perfecting the Customer Journey, they offer recommendations to help contact center decision makers:

• overcome the top challenges in the contact center
• transform customer service from reactive to proactive
• train agents to recognize and embrace moments along the customer journey
• implement new technologies to improve time and process efficiencies
• turn all data into actionable data

4 Steps to a Successful Always-on Contact Center
LiveOps Cloud
8/9/2016 9:56:25 AM
Contact centers worldwide are undergoing fundamental changes. They must accommodate multichannel communications without losing their personal touch to meet the new expectations of quality, efficiency, and availability in an “always-on” consumer world.

This white paper outlines how today’s most modern enterprises are evolving their contact centers to achieve strategic organizational goals, from revenue retention to sales growth, and more.

Connecting with the Next Gen Customer
LiveOps Cloud
8/9/2016 9:55:11 AM
Gone are the days when the contact center was seen purely as a voice only sales and service center. With the rise of the next gen social customers who research, blog, and post online, leading companies are realizing that to develop a truly effective engagement center, communication must flow both ways - and they are embracing these social channels to extend that reach.

This eBook outlines the top 5 trends progressive companies are adopting to transform their old-school contact centers into modern customer engagement centers.

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