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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry
VanillaSoft
8/26/2014 2:31:43 PM
Inside sales is reportedly growing 300% faster than outside sales. Companies looking to leverage inside sales teams to their fullest require lead management platforms instead of traditional, list-based CRM systems. This complimentary report from VanillaSoft reviews the ways that a queue-based lead management solution provides a competitive advantage to inside sales organizations compared to those using list-based systems.

Download this white paper to learn how inside sales leaders are improving productivity, list penetration, management control, and speed to lead with queue-based lead management solutions.

3 Essentials Guide to the 21st Century Conference Room
Tely Labs
8/22/2014 12:54:25 PM
The huddle room is the heart of any office. It's where collaboration happens and where great ideas are formed. So equipping the meeting space for optimal performance is important. But what's essential, and what's optional? How can you outfit your huddle room now, so that it won't need an upgrade next year? And how do you do this on a tight budget?

The Five Pitfalls to Avoid Before Implementing BPM Software
Interneer
8/15/2014 1:58:47 PM
5 pitfalls to keep in mind before implementing BPM software - One: Adaptability is highly important for the success of any new system. Two: Choose a user friendly system to avoid getting employees frustrated by a complicated structure. Three: Don't allow hard coded solutions to delay your goals. Four: Training resources need to be easy to learn to avoid user acceptance to drop. Five: Avoid purchasing a product that lacks richness in functionality.

Smart Mobile Apps Empower Business Executives on the Go
Interneer
8/6/2014 9:39:36 AM
This white paper describes three executives and their challenges in the modern and mobile workplace when using email and excel files for project management. These executives needed an agile technology solution to improve collaboration, speed up decision making, and enable mobile workers. The business solution includes a flexible BPM solution and fully tailored mobile apps that drive significantly improved accuracy, productivity and compliance.

Prepaid Program Delivers Great CX
Contact Solutions
7/25/2014 8:37:46 AM
A tide has turned in for government benefit programs, where prepaid cards are now the norm. Delivering cards is just the beginning. One federal program is the perfect model for how focusing on enhancing customer self-service options have improved customer experience and is empowering participants.

How "Friction-Free" Care Can Bolster the Bottom Line by Opus Research
Contact Solutions
7/25/2014 8:36:43 AM
IVR's are too often seen as friction points interfering with direct contact with live agents. This report from Opus Research examines ways to improve customer satisfaction in the IVR.

Retail Banking Success: The Important Role of Optimized IVR Systems
Contact Solutions
7/25/2014 8:35:52 AM
This independent research white paper by Bretton Woods, examines lessons that can be learned from retail banking as the industry navigates tremendous change. Banks are dealing with these difficulties, in part, by reexamining their CX strategies.

Why Mobile Apps Fail
Perfecto Mobile
7/25/2014 6:22:32 AM
Two bad app experiences is all it takes for customer abandonment to begin. With some 200 billion apps predicted to be on the market in 2017, there are always alternatives for your users to turn to if your app doesn't work well.

How can you ensure that your app doesn't become a failure statistic?

Well we asked nearly 900 mobile app practitioners and end users a series of questions around mobile apps, including testing challenges, customer feedback and ways to minimize defects. The results are in, and they're astounding.

- How many defects are reported by end users?
- What are the main issues they encounter?
- What are the main challenges from the testing side?

Register to download Why Mobile Apps Fail and get the top 3 key findings. We'll also share the steps to achieving better user experiences.

Learn what you can do to make sure it doesn’t happen to you.

How a Security Operations Center Can Support IT Governance
TMC
7/25/2014 6:17:53 AM
All companies have a need for a Security Operations Center (SOC) to be run in an efficient and proper manner. These duties include everything from the general best practices to the allocation of resources within certain job functions. This paper investigates the five domains of IT Governance associated with a SOC and how those domains have sub domains which delve deeper into the actual roles. As the IT world changes so do the responsibilities of a SOC, as a result the creation of SOC 2.0 is changing what work gets done and how it is performed.

IVR for B2B Marketing: New Strategies for Lead Generation, Scoring, and Nurturing
IfByPhone
7/22/2014 9:04:06 PM
For many B2B marketers, IVR (interactive voice response) is now an integral piece of their demand generation campaigns. How are they using inbound and outbound IVR to generate and qualify phone leads? Would IVR help your lead gen efforts? Find out in this white paper.

Learn the new IVR strategies today's B2B marketers use to:
- Generate high-quality phone leads for sales
- Improve attendance at marketing events
- Upsell and cross-sell new products and services
- Qualify inbound phone leads before passing to sales reps
- Nurture leads to move them faster down the lead funnel

Is generating high-quality phone leads important to your marketing efforts? Learn how to better generate, qualify, and nurture inbound sales calls using IVR.

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