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Cloud Communications: Creating a New Paradigm for Teaching and Learning
RingCentral
6/16/2015 4:27:29 PM
In the new student-centered and learner-driven educational model, the teacher no longer stands in front of the room and imparts information. Instead, the 21st century teacher is a facilitator, guide, and coach for inquiry-based instructional techniques, made possible through a variety of technology trends in the K-12 education environment.

This paper discusses four of those trends—BYOD, cloud computing, social media, and videoconferencing—and briefly outlines how a cloud-based communications platform offers an efficient and cost-effective means for anytime, anywhere collaboration and communication, while at the same time creating a new paradigm for teaching and learning.

How a cloud phone system uniquely supports your mobile workforce
RingCentral
6/16/2015 4:20:05 PM
How a cloud phone system uniquely supports your mobile workforce Mobility and Bring Your Own Device (BYOD) have transformed the idea of a 9-to-5 workplace. Employees now check their email first thing in the morning and expect to stay connected whenever and wherever they go throughout the day.

Attempting to integrate a mobile workforce into a conventional PBX phone system typically yields less-than-optimal results. These aging architectures were simply never designed to serve workers using devices not directly connected to the building wiring and on-premise hardware. With a cloud phone system like RingCentral Office® that incorporates an enterprise-class mobile app, you can:

• Ensure rapid communications
• Enable users to join audio conferences and web meetings from anywhere
• Cut costs and gain visibility in BYOD billing
• Assure rapid disaster recovery
• Protect valuable corporate data against loss from mobile devices

How to Reduce Your Conferencing Bill Dramatically While Keeping Services the Same
FreeConferenceCall.com
6/15/2015 5:31:11 PM
Every market has more potential for greater efficiencies than most people recognize. However, most people and organizations buy at or around average prices. It is true in consumer purchases (e.g., think about how online buying has democratized the purchase price for the most common items) and in business (e.g., most organizations buy commodity items at or around the same price as their peers). Similarly, the conferencing services market holds the potential for greater efficiencies. For example, there is the potential to buy like services at lower prices. In fact, in North America, the market generated approximately 113 billion minutes of audio conferencing in 2014, and approximately 8% of those minutes were provided to users at no cost! Of the estimated 107 million active account holders in North America, how is it that 8.5 million users pay nothing? The logical expectation may be that these free account holders are using services that skimp on quality or features. Yet, you may be surprised that this is not necessarily the case.

This paper explores the rise of free conferencing into the enterprise market and how it is rapidly being used along with, or as a replacement for traditional fee-based services. We will reveal
where the market has been, where it is headed, and explore strategies you and your organization can use to cut conferencing costs dramatically while maintaining service-level parity.

Insights from Enterprise IT Decision Makers & End Users on Free Conferencing Services
FreeConferenceCall.com
6/15/2015 4:57:25 PM
We recently surveyed enterprise IT Decision Markers (ITDM) and End Users about their use and preference for conferencing services. This study was primarily undertaken to explore the impact of free conferencing services within the enterprise, but also provides general insight into IT decision makers (ITDM) and End User preferences for audio, web and video conferencing.

Software-Defined WAN For Dummies
Velocloud
6/15/2015 3:00:03 PM
Get the facts and simplify your enterprise branch network

This easy-to-read book gives you a straight-forward introduction to Software-Defined Wide Area Networking (SD-WAN). Find our how to simplify your branch networking and cut bandwidth costs.

Download the eBook and learn
• The need for SD-WAN adoption for branch networking
• Benefits of migrating to a SD-WAN solution
• Top 10 considerations for SD-WAN deployment

Denwa Provides Simple, All-in-One UC Solutions
Denwa
6/8/2015 11:08:04 AM
Every day customers are requiring more mobile solutions and more integration with applications.
Denwa is a unified communications company that delivers all-in-one solutions that are simple to buy and easy to use. INTERNET TELEPHONY recently spoke with Diego Ghione, Denwa Technology Corp.’s CEO, to learn more.

Telecom Testing & Monitoring TelcoAlert Ensures Businesses Can Answer the Call
TelcoAlert
6/8/2015 11:05:16 AM
Every business seems to have a tale to tell about how its phone service or IVR system failed, and no one at the organization was aware of the problem for hours. Such outages might seem like a blip in the grand scheme of things, but the fact is that even a 30-minute failure can add up to big losses for a business.

Omni-channel Callback Solutions a Today Way to Connect with Customers
Virtual Hold Technology
6/8/2015 11:02:14 AM
Your customers are everywhere, and they are busy people with a low tolerance for waiting and a desire for immediate gratification and personalized service. An omni-channel callback solution can help you meet, or even exceed, their expectations, while increasing customer loyalty and driving new revenues.

Leverage the Power of Top Performers to Drive Performance Improvement
JD Power
6/8/2015 10:57:48 AM
Without comparing your performance to a known level of excellence, it’s difficult to know how you are really doing and, thus, what you should be striving for. When you do understand what “excellence” looks like, however, you can target your shortfalls and make prudent business decisions to put your scarce resources to work in the most effective way possible. The result is better performance in less and at less cost.

How to Improve Your Net Promoter Score by Addressing Customer Effort
Virtual Hold Technology
6/8/2015 9:53:53 AM
Net Promoter Score, one of the most closely watched and enduring measures of customer satisfaction, provides a strong indicator of customer loyalty by assessing customer willingness to recommend a company and its products to others. But there’s another important metric businesses should consider as well: Customer Effort Score.

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